The new “GLoomis” rods are just overpriced Shimano rods. When Gary owned the name, his name, it was no issues and easy to take care of. Now that Shimano has the name, no idea. Let us know how it turns out.

 

The only ones you are required to register are the more recent versions that have white lettering near the logo that almost looks like a serial number. Can’t remember exactly how many digits - maybe 6 or so. New versions also come with a tag affixed to the rod (guide or hook keeper) describing the registration process. Older rods had two gold letters in the same location that acted as a “serial number” (it was actually a code for the month and year the rod was built). Those still go by the same old process. All that said, just contact Loomis and they’ll take care of you - they are a great company to work with.

 

Its done through shimano and you still deal with the old plant in WA. I broke the tip off an E6X last year and they just sold me a new top section. It was made to order and took a while but I thought fairly priced compared to a new rod.

-Scott

 

I saw they have a new Xpeditor Tip Program. Sounds like that is what you used. $50?

 

I have an ex6 that I don't have the receipt for and used the no questions asked xpeditor program and am about to get a new rod from them. I signed up on the website but after a few days of no response I just called them with the ticket info and they took my debit card info and we were good to go.

 

A high priced ....LIFE TIME ....warranty is exactly that !!! No stupidity can change a Lifetime.

 

Funny, I had an Edge warranty repaired and had no issues, they had to build a top section, but wasn't an unreasonable process.

 

Yea, I don’t follow where you were going with that.

 

Good for the garbage man. And I would hope Shimano would stand behind their product, I just have no personal experience with them.

 

Loomis and Shimano both stand behind their product - better than pretty much any other company I’ve dealt with.

 

I had had zero issues with G Loomis. But I just take them to the facility in Woodland WA and they usually charge me $20 to replace a top section of a rod that broke no matter the cause. They've been great to me. I have not taken one in this year though. Last year took in 2 rods and had no issues.

 

I haven't used their warranty for years, but in the last 2 months I broke 2 rods, one high sticking while bottom fishing and 1 rod by my own mistake. I mailed them in with a letter and address, shortly after I had 2 new rods. No charge and no shipping. Can't get better than that! I remember paying about 70 bucks years ago for the same issue.

 

Edge uses Gary’s legendary nfc blanks and that’s about it. I’ve purchased 4 rods and have had to send in 2. First one had misaligned guides for the top and bottom pieces. I sent both pieces back. They sent a new top section but sent the SAME bottom section back. I didn’t want to bother sending it again. I just received a rod from them and the top and bottom pieces don’t fit properly no matter how far you stick them together. It still wobbles at the joining of the two pieces. Never had to send a loomis, Shimano, Lamiglas, Daiwa, Okuma or north river in ONCE. Edge boasts “USA Made” but their quality is subpar in comparison to Chinese made rods. I want to like Edge but I don’t think they care about what the consumer thinks. Customer service and QC is atrocious. I had an e6x for 5 years. Caught about a hundred steelhead, 50 or so salmon, hundreds of Shad with it while hiking and abusing it. It’s got beauty marks and that’s about it.

 

Update (I've been in the bush the last few weeks). Got an email back from 'Loomis in a timely manner and they explained how to register older rods with no receipt. I registered the rod in question. Now I have to figure out if it's cheaper to buy a shipping tube and pay shipping or just go with the Xpeditor program.

 

Not sure where you live, but for me it's 10-20 bucks for a tube (PVC) and 30-40 to ship (shipping prices have gone way up). Then there's the value of my time. Loomis will take care of you whatever you decide.

 

I've had a couple of people PM for specifics. Here is the response from G Loomis on how to register older rods:

Rod warranty and expeditor is done online now at Gloomis.com. Visit the website and create an account. Once you do so, you will want to register your rod. Older rods aren't going to have serial numbers, so when it asks for it, you can click on the "No serial number on your rod?" for an option to enter your model number. After you do so you will have to provide a round a bout date on when you purchased the rod, you can scroll past proof of purchase on older rods to submit it. Rods purchased before August 2020 do not need proof of purchase. When it is submitted, you can click on the support tab to start the warranty or expeditor.

 

While I haven't had many occasions to use it, the Loomis Xpeditor Program is pretty awesome. Call them, pay $100 (used to be $50), get a new rod shipped to you, and then ship broken rod back. When I have time to send rods directly to Loomis, they've fixed them for free. No questions asked. Love my Loomis rods and have ZERO complaints about their service.

RW

 

Just in case anyone is looking to utilize the xpeditor program anytime soon...

I started my claim (and paid the $113 or so after taxes) on July 15th. Gave them a call today to see if there was an update on the backlog and dude said that it would probably be September before I see my replacement. E6x if it matters.

 

My crew broke an e6x last aug at bouy 10. The new top section arrived from Shimano in January. Price was right, but don’t expect it next week.

-Scott

 

Shipped off today. Should be there Monday. Not in a hurry since I'm probably not going to fish Reds (Sockeye) for the rest of the year. Total of $37.60 into shipping and tube caps. Shipping was probably a little more expensive that usual since I'm in Anchorage.

Will follow up when I get it back.

 

Update - Loomis emailed me back. They inspected the rod and determined it is eligible for a no charge replacement. No estimate on shipping date due to Covid. So far so good

 

I actually got an update as well and my rod is on the way. Should arrive Saturday.

 

Update - They have had it for 3+ months and nada It's a pretty standard rod. How hard is it to grab one off the rack and stick it in a tube? I emailed them a few weeks ago and no response so far.

I think their new warranty registration program is going to drive down the used rod market. On their newer rods if you don't have a receipt you are going to be SOL (if I understand it right). I wouldn't buy a used newer Loomis rod unless it was so cheap I wouldn't need to replace it if it broke.

 

Call on the phone! I have never had an issue where I wasn’t 100% satisfied with how they resolved it. Call them - something must be amuck.

 

Mine was a very common e6x and they still built the tip section to order. You’ll spend some time on hold but I suggest you call them with your info (confirmation number). It took 3 calls to get mine back.

-Scott

 

I've used the Xpeditor program before. Why pay $62.40 more? I already said they said it's covered under warranty 🥴

 

About 2 months ago I broke the tip off my G Loomis E6x spinning rod and I called G Loomis. I was told they do not take any walk ins because of Covid, which seems strange to me. They told me to ship the entire rod to them so they can inspect it. I needed my rod so I ordered a tip and gave them the model number etc. which they would make right there in the factory for me and I was charged $50.00 total including shipping and I received the well packaged tip in about 2 weeks. I would have taken too long to ship the rod to them and I would never have received it back to go on our fishing trip. The customer service agent was polite and professional in every respect. It probably is a good idea for $50.00 to order an extra tip when you purchase a new G Loomis rod as usually the tip of the rod is what normally breaks.

 

I called. Didn't take too long to get through. They said they are going to get a shipment in mid-December (100 rods). I might get a rod out of that batch or might have to wait until the next shipment