I just wanted to convey what I would consider a fairly poor first experience with Mud Hole.
I'll start by saying that I have built about 20 rods so I classify myself as a highly skilled hobbyist...not a professional but I can crank off a dam nice rod!
I usually order through a local supplier but Mud Hole had some stuff I wanted to try (a prefab split grip and abalone inlay sheets mainly).
The first hick up was that when the bill came through the shipping was way more than what was stated on the invoice...with a call that was cleared up...something about Candian vs international shipping rates blah blah blah.
the second: I ordered the split grip kit with an upgrade to a metalic hood on the reel seat. That piece is listed as fitting 16 or 17 sized real seat...I got a 16 seat with a 17 hood. They owned up and said they should have caught that and would exchange it if I shipped it back. My local guy gave me a hood for free that fits so manning up was enough for me there.
I continued with my build and I notice that the OD for the little gold trim rings (in between the split grip) is slightly bigger than the OD on the reel seat tubing. The reel seems to fit in place so I proceed with the build but once complete and the reel is mounted, the pressure was enough to loosen the ring from the epoxy...guess I'll glue it down again and hope it sticks?
These last two things can be chalked up to newbie issues so im not going to punish a company and for something like that BUT there was one more thing.
The final straw in my experience was a piece that was back ordered. I didnt notice it listed as back ordered (a tip top), I thought i lost it, so I replaced it locally. Well I get an email indicating it was back order and they had recieved it and shipped it. Thats OK right, their website says they pay the cost of shipping back ordered pieces right? NOPE - not to Candain clients. So for a back ordered tip top that costs $1.25 they charged me $5-6 shipping. They did so without consulting me and even though I called as soon as the email came in, the part was already out the door...a part I didnt even need!!!
They wouldn't do a dam thing about it either. Im a reasonable guy, I said heck, give me a $6 credit against my next order but they weren't interested in that either.
I have 12 sage blanks in my hobby room...guess who wont be getting another order for me.
If you chose to use Mud Hole, make sure you are 100% certain on everything you order and don't expect proactive communication to sort out issues before the happen.
Geoff Kershaw
I'll start by saying that I have built about 20 rods so I classify myself as a highly skilled hobbyist...not a professional but I can crank off a dam nice rod!
I usually order through a local supplier but Mud Hole had some stuff I wanted to try (a prefab split grip and abalone inlay sheets mainly).
The first hick up was that when the bill came through the shipping was way more than what was stated on the invoice...with a call that was cleared up...something about Candian vs international shipping rates blah blah blah.
the second: I ordered the split grip kit with an upgrade to a metalic hood on the reel seat. That piece is listed as fitting 16 or 17 sized real seat...I got a 16 seat with a 17 hood. They owned up and said they should have caught that and would exchange it if I shipped it back. My local guy gave me a hood for free that fits so manning up was enough for me there.
I continued with my build and I notice that the OD for the little gold trim rings (in between the split grip) is slightly bigger than the OD on the reel seat tubing. The reel seems to fit in place so I proceed with the build but once complete and the reel is mounted, the pressure was enough to loosen the ring from the epoxy...guess I'll glue it down again and hope it sticks?
These last two things can be chalked up to newbie issues so im not going to punish a company and for something like that BUT there was one more thing.
The final straw in my experience was a piece that was back ordered. I didnt notice it listed as back ordered (a tip top), I thought i lost it, so I replaced it locally. Well I get an email indicating it was back order and they had recieved it and shipped it. Thats OK right, their website says they pay the cost of shipping back ordered pieces right? NOPE - not to Candain clients. So for a back ordered tip top that costs $1.25 they charged me $5-6 shipping. They did so without consulting me and even though I called as soon as the email came in, the part was already out the door...a part I didnt even need!!!
They wouldn't do a dam thing about it either. Im a reasonable guy, I said heck, give me a $6 credit against my next order but they weren't interested in that either.
I have 12 sage blanks in my hobby room...guess who wont be getting another order for me.
If you chose to use Mud Hole, make sure you are 100% certain on everything you order and don't expect proactive communication to sort out issues before the happen.
Geoff Kershaw
We are stuck with these though so you kind of have to deal with it.
