I have been a loyal Lamiglas customer since I moved to Washington in 2006, I loved supporting the local company and they always backed you up with any issue on a pole they made. We all know things have changed in the last 2 years but I wanted to share this so customers understand how little they care about you.
I have purchased 2 closer center-pin rods (1 steelhead weight - 1 Salmon weight), they are ~ 600 or more but for this type of fishing they are a great feeling rod, my buddy purchased one on my suggestion. Between he and I, we have had three broken rods, no damage that I recall they just fold over, not really sure what the flaw is, they just fail.
My last rod, they replaced after about a year of trying on my part, when I paid the $70.00 'no questions asked" replacement fee, it took almost a year to get them to respond (during the start of the Covid thing), okay my bad couldn't find the receipt, My buddies took several months ( 4 I think) and he had to pay the fee as well.
This time they responded very quickly and set an appt for me to come pick it up, I was hopeful things had turned around. Upon arriving the place is locked up, I called twice, no answer, saw three cars come and go after trying the doors and reading all the signage around stating that you need an appt and no customers are allowed. I see several workers so I start knocking on the door, they get up and go get some dude who mocks me for looking in the window and then aggressively opens the door and asks me what I want, I tell him, I have an appt, which he barks back at the girls. They didn't recall the appt that they had confirmed that morning.
I told him that I felt his company had gone from one of the greatest around to *the bottom of the barrel (I said some thing else that doesn't need to be said here). He walked off without a word.
They do not like us, they do not care about our experiences with their product, I believe they appear to despise us.
Be thoughtful where you spend your money, If I had a customer who buys my most expensive rod's I would treat them well, or maybe just treat them like a customer, clearly this guy doesn't want my money. Hence forth, I will oblige him.
Signed - Eric Larsen for rant
I have purchased 2 closer center-pin rods (1 steelhead weight - 1 Salmon weight), they are ~ 600 or more but for this type of fishing they are a great feeling rod, my buddy purchased one on my suggestion. Between he and I, we have had three broken rods, no damage that I recall they just fold over, not really sure what the flaw is, they just fail.
My last rod, they replaced after about a year of trying on my part, when I paid the $70.00 'no questions asked" replacement fee, it took almost a year to get them to respond (during the start of the Covid thing), okay my bad couldn't find the receipt, My buddies took several months ( 4 I think) and he had to pay the fee as well.
This time they responded very quickly and set an appt for me to come pick it up, I was hopeful things had turned around. Upon arriving the place is locked up, I called twice, no answer, saw three cars come and go after trying the doors and reading all the signage around stating that you need an appt and no customers are allowed. I see several workers so I start knocking on the door, they get up and go get some dude who mocks me for looking in the window and then aggressively opens the door and asks me what I want, I tell him, I have an appt, which he barks back at the girls. They didn't recall the appt that they had confirmed that morning.
I told him that I felt his company had gone from one of the greatest around to *the bottom of the barrel (I said some thing else that doesn't need to be said here). He walked off without a word.
They do not like us, they do not care about our experiences with their product, I believe they appear to despise us.
Be thoughtful where you spend your money, If I had a customer who buys my most expensive rod's I would treat them well, or maybe just treat them like a customer, clearly this guy doesn't want my money. Hence forth, I will oblige him.
Signed - Eric Larsen for rant
