Sad to see one of our PNW rod manufacturers acting like this. I wonder what is going on behind those closed, locked doors...?

I have been doing way more business with Edge rods recently, and have had zero issues with them or their rods. They have been receptive to emails and calls. I feel like I have my own personal representative who gets back to me quickly when I have questions. Their doors are not locked, either. I've been to their place a few times this year. Always helpful and quite the opposite of how they were a couple years ago. Plus their rods are great.

 

I feel like all of the high end rod companies have gotten in trouble with warranties. They kind of need to have a good warranty policy, otherwise no one will spend $200-$900+ on gear rods and fly rods. The problem is that over long periods of time they get an unmanageable amount of liability out there. I think the only way to go is for them to offer to replace the rods or sections no questions asked for about 1/2 price. However if they all go this route they need to be super responsive to claims.

 

TFO has an online parts store now for this very purpose. Can buy a 1/4 section rod for $55. I will keep on fishin TFO and spreading the good word... just wish they made a trolling rod

 

I was a pretty good supporter of Lamiglas myself. All the rods I have, 10 I think. 4 have broke in the last 2yrs 2 this yr. Salmon and koke rods all upper half. Had all tops replaced for a fee of 40 and $50 each. I understand things break. But that often. Not sure which way I’ll go. But Lamiglass is not on the list anymore.

 

Maybe I don't catch big enough fish, but I bet I haven't broken 4 rods in my entire life. It's terrible to spend that kind of money and not get the customer service you deserve.

 

I have probably broken 20 rods (all brands included) in the last 30 years but all but one of those I would say were my fault. I can only recall one rod ever breaking when I thought it was manufacturer defect. I guess I have been fortunate

 

Thanks for the review, it would be nice if Lamiglass gave their perspective on your matter so that we could learn both sides.

 

I assume you are them, lets hear it...remember, I have the emails and nothing to gain from the post, why would I lie? As I said, your money your choice, just trying to save my fellow sportsman a headache.

 

Feel your pain. Had not broken a rod in over 40 years. Have had two lamiglass rods break while fighting fish in the past two years, both high end certified pros. LG denied both warranty claims. No need to support that outfit with better options out there.

 

I had a broken rod as well this year.

I emailed...no response.
I called...no response.
I stopped by at their shop....doors closed.

As far as I'm concerned, they're out of business.

 

did you know you are posting on a thread that is 5 hours old😂

 

I have been a loyal Lamiglas customer since I moved to Washington in 2006, I loved supporting the local company and they always backed you up with any issue on a pole they made. We all know things have changed in the last 2 years but I wanted to share this so customers understand how little they care about you.

I have purchased 2 closer center-pin rods (1 steelhead weight - 1 Salmon weight), they are ~ 600 or more but for this type of fishing they are a great feeling rod, my buddy purchased one on my suggestion. Between he and I, we have had three broken rods, no damage that I recall they just fold over, not really sure what the flaw is, they just fail.

My last rod, they replaced after about a year of trying on my part, when I paid the $70.00 'no questions asked" replacement fee, it took almost a year to get them to respond (during the start of the Covid thing), okay my bad couldn't find the receipt, My buddies took several months ( 4 I think) and he had to pay the fee as well.

This time they responded very quickly and set an appt for me to come pick it up, I was hopeful things had turned around. Upon arriving the place is locked up, I called twice, no answer, saw three cars come and go after trying the doors and reading all the signage around stating that you need an appt and no customers are allowed. I see several workers so I start knocking on the door, they get up and go get some dude who mocks me for looking in the window and then aggressively opens the door and asks me what I want, I tell him, I have an appt, which he barks back at the girls. They didn't recall the appt that they had confirmed that morning.

I told him that I felt his company had gone from one of the greatest around to *the bottom of the barrel (I said some thing else that doesn't need to be said here). He walked off without a word.

They do not like us, they do not care about our experiences with their product, I believe they appear to despise us.

Be thoughtful where you spend your money, If I had a customer who buys my most expensive rod's I would treat them well, or maybe just treat them like a customer, clearly this guy doesn't want my money. Hence forth, I will oblige him.

Signed - Eric Larsen for rant

I am 71 yrs, old and I have been fishing Oregon waters for a long time . Back in the day there was no graphite rods. They were all fiberglass , a little heavier but tough . I caught a lot of fish on those fiberglass rods. I do not know if they even make them anymore. A lot cheaper also . If you broke one it was no big deal. They were about 80$. I am plenty guilty of buying 600$ rods, sometimes I wonder why. The fish do not know how much your rod or boat cost. They just know what is in front of their face. A lot of this modern gear is made for fishermen , not fish. I slammed them in truck doors, ran them over , and stepped on them , they were hard to break. When you are fishing with those crazy expensive rods you are always worried about breaking the damn thing . I use a 11 foot fiberglass for pluncking that can toss a railroad spike , it was 75$. Of course the reel was spendy but not the rod, big money for rods does not mean more fish. I have done well with Lama and Loomis so far. Back East they use graghite surf rods that cost 800$ . The 75$ dollar Ugly Stick does just as well. My 2 cents.

 

I have a few dozen LG rods bought when the old man was still alive. Riders broke three. All were replaced at no charge, Sounds like things have changed....

 

Gary Loomis needs to jump in, buy the company, and right the ship. He was a Lamiglas rod designer before he started his own company on the other side of Woodland. Not sure if Gary is up for it, but if anyone can bring Lamiglas back to its former glory, he can.

 

There are almost as many Lami Rants as there are Stolen Crab pot threads on ifish. Just sayin...

 

Come to think of it, I have had more crab pots stolen that LG rods break.

 

This is why I switched to Okuma. I know, I know, I know, not the same "standard" for a rod. But hey, I've really liked using their rods. I broke one last year and gave them a call about the warranty and they were super helpful and responsive. I had a new rod on my doorstep in a week. When I broke a Lamiglas I tried for months to get a replacement and I got crickets so I switched. Couldn't be happier! 🎣

 

Have you ever noticed that it’s less than 10% of the fisherman, that break 100% of the fishing rods? Most of them are broken getting hung up on the bottom with line that is over rated for the rod, and are just reefing on them too hard.

Unfortunately…..Im in that low percentage on breaking tips. I think I’ve lost the last couple inches off more rods than I can count. My brother used to laugh at me when I’d get a new rod and tell me, “Why don’t you just snap a few inches off that rod tip now, and put a new tip on it before we go fishing, and save some time.”

personally I never could justify spending that kind of money on these lama glass rods. The inflated price isn’t worth it to me.

I do own a lama glass steelhead rod that was gifted to me years ago with and extra tip section. but….I really don’t think they are that special myself. Maybe I should sell it to someone who appreciates these high dollar rods. Kirk

 

Please know ifish rules require your full name when posting a complaint.

 

Where do you post your name ?

 

As mentioned above I've had same poor experiences with Edge as well.

That being said, I just ordered some Stryker blanks for the first time last night.

 

Being a loyal Lamiglas customer, all I can say is do not give up on getting your rod tips replaced. I just went thru 2 years of waiting on 2 rod tips to get made, but I finally got them. Be persistent e-mailing customer service as many times as it takes to get a response and don't give up. Lamiglas has a back log of warranty claims.

 

I had a Si break, my fault for high sticking it, I had an Xcc that was new and flawed, and a G1310 that was maybe my fault idk. In each case the customer service was not great. I had a Shimano clarus break, took it back to Englund Marine and they exchanged it no questions asked. It was startlingly to see a lower end rod get great customer service when the company I bought a 400 rod from didn't seem to care much about my situation.

The hardest part is that I haven't found a rod as sensitive as an Si.

 

To make the issue of their service worse, the owner passed away in a plane crash several months ago. I suspect it's not long until their assets are acquired or they close up shop for good.

 

To make the issue of their service worse, the owner passed away in a plane crash several months ago. I suspect it's not long until their assets are acquired or they close up shop for good.

That was a total tragedy. However, I think that most people in the industry probably feel that they have a better chance of making it now. It would be great if they turned it around and made it. They have been a staple in the region (and at one time a good standard) for a long time.

 

I have been a loyal Lamiglas customer since I moved to Washington in 2006, I loved supporting the local company and they always backed you up with any issue on a pole they made. We all know things have changed in the last 2 years but I wanted to share this so customers understand how little they care about you.

I have purchased 2 closer center-pin rods (1 steelhead weight - 1 Salmon weight), they are ~ 600 or more but for this type of fishing they are a great feeling rod, my buddy purchased one on my suggestion. Between he and I, we have had three broken rods, no damage that I recall they just fold over, not really sure what the flaw is, they just fail.

My last rod, they replaced after about a year of trying on my part, when I paid the $70.00 'no questions asked" replacement fee, it took almost a year to get them to respond (during the start of the Covid thing), okay my bad couldn't find the receipt, My buddies took several months ( 4 I think) and he had to pay the fee as well.

This time they responded very quickly and set an appt for me to come pick it up, I was hopeful things had turned around. Upon arriving the place is locked up, I called twice, no answer, saw three cars come and go after trying the doors and reading all the signage around stating that you need an appt and no customers are allowed. I see several workers so I start knocking on the door, they get up and go get some dude who mocks me for looking in the window and then aggressively opens the door and asks me what I want, I tell him, I have an appt, which he barks back at the girls. They didn't recall the appt that they had confirmed that morning.

I told him that I felt his company had gone from one of the greatest around to *the bottom of the barrel (I said some thing else that doesn't need to be said here). He walked off without a word.

They do not like us, they do not care about our experiences with their product, I believe they appear to despise us.

Be thoughtful where you spend your money, If I had a customer who buys my most expensive rod's I would treat them well, or maybe just treat them like a customer, clearly this guy doesn't want my money. Hence forth, I will oblige him.

Signed - Eric Larsen for rant

As if things couldn't get worse for them, the owner passed away several months ago in a plane crash.

 

I have been a loyal Lamiglas customer since I moved to Washington in 2006, I loved supporting the local company and they always backed you up with any issue on a pole they made. We all know things have changed in the last 2 years but I wanted to share this so customers understand how little they care about you.

I have purchased 2 closer center-pin rods (1 steelhead weight - 1 Salmon weight), they are ~ 600 or more but for this type of fishing they are a great feeling rod, my buddy purchased one on my suggestion. Between he and I, we have had three broken rods, no damage that I recall they just fold over, not really sure what the flaw is, they just fail.

My last rod, they replaced after about a year of trying on my part, when I paid the $70.00 'no questions asked" replacement fee, it took almost a year to get them to respond (during the start of the Covid thing), okay my bad couldn't find the receipt, My buddies took several months ( 4 I think) and he had to pay the fee as well.

This time they responded very quickly and set an appt for me to come pick it up, I was hopeful things had turned around. Upon arriving the place is locked up, I called twice, no answer, saw three cars come and go after trying the doors and reading all the signage around stating that you need an appt and no customers are allowed. I see several workers so I start knocking on the door, they get up and go get some dude who mocks me for looking in the window and then aggressively opens the door and asks me what I want, I tell him, I have an appt, which he barks back at the girls. They didn't recall the appt that they had confirmed that morning.

I told him that I felt his company had gone from one of the greatest around to *the bottom of the barrel (I said some thing else that doesn't need to be said here). He walked off without a word.

They do not like us, they do not care about our experiences with their product, I believe they appear to despise us.

Be thoughtful where you spend your money, If I had a customer who buys my most expensive rod's I would treat them well, or maybe just treat them like a customer, clearly this guy doesn't want my money. Hence forth, I will oblige him.

Signed - Eric Larsen for rant

Lets just cut to the chase...Go to Edge Rods in Woodland Wa. Gary Loomis has outdone himself once again on his ability to produce a quality rod

 

In the past their customer service has been a complete nightmare- They may have improved as I dropped off a rod I broke and it was replaced exactly 3 months later free of charge despite it being 100% my fault. Standard 905 rod not sure what took so long but at least it has been received.

 

If you want improved customer service then Edge should be the last place you go. Edge has the worst customer service of any business I've dealt with, fishing or otherwise. A warranty is useless if nobody answers emails or the phone. There's a reason that they removed the review section on their Facebook page. Their side of the business that makes the blanks, North Fork Composites, has a solid "F" rating on Better Business Bureau for a reason. I had 5 of their rods and 2 more on order when it hit the fan for me. It's unfortunate because the rods are nice and reasonably priced. If you can buy one in person and walk away with it and are fine with not having a warranty, at least one that is accessible, then go for it. I had to drive to Woodland to get anyone to have a conversation, which is a long trip for me. The door was open and I sat there for about 15-20 minutes before anyone came into the front room to speak with me. After that interaction, it took many more months to get my situation resolved. Know that they take your money when you order a rod and it may be many many months before you see the rod, commonly much longer than whatever timeline they promise. I had a couple show up right away and so you may get lucky, but when it doesn't go that way it's no fun. If you try to cancel or change the order it's hell to get ahold of anyone to make the change and even worse to get any payment returned. The same issues go for any type of warranty situation. I have 3 left and if they break then they go in the dumpster. I'm not going through that again, its not worth it. Edge is too good for their customers. I've had good luck with warranties, my fault or not, with GLoomis and Okuma. I haven't tried with any others. Steven Schultz

 

Edge could make the best rods in all of creation. The only people I have not hear complain about them (the sales / repair process) are folk who bought one or two sticks or people who are on the pro staff. At the price point they're selling, if I cannot pick up 6 at the time I pay for them I'm out. I also could not get any answers when I had questions about availability (I'm not buying 6 rods and getting them 9 months later...I could build my own in that time...). I have found them hard to contact. I have 100's of hours on other manufacturers who I can order and get delivered (well, at least pre pandemic) and who have been on the spot (at least timely) with replacement bits when I need them.

This is a bit of a gripe, and my name is Dave Dalan.

 

Noted this in my new feed this morning.

Business profile: World famous Lamiglas to reopen retail store in Woodland on Friday - ClarkCountyToday.com

Lamiglas, the local fishing rod company with a world-wide following, is relaunching its retail store in Woodland on Friday, holding the grand reopening on Veterans Day.

www.clarkcountytoday.com

Sent from my iPhone using Tapatalk Pro

 

They opened the day after Edge opened a shop.


Sent from my iPhone using Tapatalk

 

Hmmm maybe their ears were burning😂😂😂

 

I have been a loyal Lamiglas customer since I moved to Washington in 2006, I loved supporting the local company and they always backed you up with any issue on a pole they made. We all know things have changed in the last 2 years but I wanted to share this so customers understand how little they care about you.

I have purchased 2 closer center-pin rods (1 steelhead weight - 1 Salmon weight), they are ~ 600 or more but for this type of fishing they are a great feeling rod, my buddy purchased one on my suggestion. Between he and I, we have had three broken rods, no damage that I recall they just fold over, not really sure what the flaw is, they just fail.

My last rod, they replaced after about a year of trying on my part, when I paid the $70.00 'no questions asked" replacement fee, it took almost a year to get them to respond (during the start of the Covid thing), okay my bad couldn't find the receipt, My buddies took several months ( 4 I think) and he had to pay the fee as well.

This time they responded very quickly and set an appt for me to come pick it up, I was hopeful things had turned around. Upon arriving the place is locked up, I called twice, no answer, saw three cars come and go after trying the doors and reading all the signage around stating that you need an appt and no customers are allowed. I see several workers so I start knocking on the door, they get up and go get some dude who mocks me for looking in the window and then aggressively opens the door and asks me what I want, I tell him, I have an appt, which he barks back at the girls. They didn't recall the appt that they had confirmed that morning.

I told him that I felt his company had gone from one of the greatest around to *the bottom of the barrel (I said some thing else that doesn't need to be said here). He walked off without a word.

They do not like us, they do not care about our experiences with their product, I believe they appear to despise us.

Be thoughtful where you spend your money, If I had a customer who buys my most expensive rod's I would treat them well, or maybe just treat them like a customer, clearly this guy doesn't want my money. Hence forth, I will oblige him.

Signed - Eric Larsen for rant

There is a reason both Bob's and Fisherman's BOTH quit carrying lamiglas, and I found it very sad that after the President/CEO was killed in a plane crash recently there was really no mention of it. Sadly a great company had faltered to greed and trying to change the dynamic, and it seems other companies in the area have the same reputation. If you haven't out NW Rods or Talon, both local and doing great things