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thanks, I have yet to get the time to send out my broken Fenwick, but I'm optimistic!


HC
 

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I have looked through the past posts regarding the topic of Fenwick’s customer service. It seems that folks have had all kinds of experiences with Fenwick from good to bad.

I just thought I would add my experience. I recently purchased an HMX Cross Scrim rod. 3rd trip out I broke it in 2 places on a nice Susitna River Chum Salmon. I called Fenwick and got the instructions needed to return it. I sent the rod along with my return address, a picture of the beautiful chum that shattered the rod and my check for $9.00. 2 weeks later I got my brand spankin new HMX rod with the newer handle and nicer wraps. I must say I couldn’t be happier.

I just thought I would share.

[ 11-05-2003, 02:38 PM: Message edited by: Willow Drifter ]
 
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