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Old 11-05-2019, 08:39 AM   #1
Nightvisionary
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Default Lamiglas Fishing Rod Broke. No response From Customer Service.

Maybe someone here can help. I am looking for a Portland area Lamiglas dealer that participates in the Lamiglas Fast Track Warranty Program. I have already called Fishermans Marine Supply, Cabelas, and Sportsman Warehouse. They do not participate. I tried calling Lamiglas several times last week, no answer so I emailed a week ago but have not recieved a response.

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Old 11-05-2019, 08:57 AM   #2
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

I am in the same boat. Been calling Lamiglas since August about a rod that came apart at B10. No response....Love their rods but probably switching to a brand that will stand behind the product. I may just drive up and walk in the door and ask. Seems ridiculous to have to make a 3 hour round trip just to get service.

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Old 11-05-2019, 08:59 AM   #3
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

Just yesterday I completed the online form and printed out my email, and today I'll be mailing off the portion of the rod I cut out (as per instructions). I'll keep you posted on their response. I haven't tried to contact them, trusting in the process. Here is a link to the Fast Track Warranty online form if you want to try it:
https://www.lamiglas.com/pages/broke...ir-replacement
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Old 11-05-2019, 09:02 AM   #4
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

Roadtrip? Lamiglas is only a half hour North from the PDX dealers.
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Old 11-05-2019, 09:05 AM   #5
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

The stores are not the ones who decide warranty, it says so explicitly on the lamiglas web site.

There is a contact email there, but they're not going to decide over the phone if it falls under warranty. You need to send it in. All the details are in the web site below.

I've had one break and had no issues, they were great, just follow the web site.


https://www.lamiglas.com/pages/rod-warranty
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Old 11-05-2019, 09:31 AM   #6
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

I too have never had any problems with Lamiglas warranty program. I've done both mail in, and walk in service and they've been nothing but awesome. My best advice to you, take the rod to them in person and get your instant satisfaction. Dont give them the run around, they will know if you're fibbing and may not give you what you want. Good luck.
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Old 11-05-2019, 09:33 AM   #7
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

Love thier rods never had a customer service issue. If you want the fast track go online and cut the rod section with the label and mail in with the funds and they will mail another rod back its simple
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Old 11-05-2019, 09:41 AM   #8
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

I always just go up there. It's an excuse to browse the stuff on the sale racks, I've found some cool days over the years. As for the warranty I've only had one instance they didn't have a new rod to give me that day.
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Old 11-05-2019, 09:48 AM   #9
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

Quote:
Originally Posted by Fish4Sport View Post
The stores are not the ones who decide warranty, it says so explicitly on the lamiglas web site.

There is a contact email there, but they're not going to decide over the phone if it falls under warranty. You need to send it in. All the details are in the web site below.

I've had one break and had no issues, they were great, just follow the web site.


https://www.lamiglas.com/pages/rod-warranty
This is a different program from their standard warranty. The Fast Track Warranty program is supposed to allow consumers who have a damaged rod that may not be covered under the standard warranty to exchange it at a participating dealer for a $50-$70 fee depending upon the rod. The idea according to the Lamiglas website is to get you back out on the water fishing the same day.

https://www.lamiglas.com/pages/fast-...rranty-program

Last edited by Nightvisionary; 11-05-2019 at 09:49 AM.
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Old 11-05-2019, 10:22 AM   #10
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

Back a few years ago Lamiglass (and many other pole builders) decided to go with a "new" warranty procedure. Lamiglass in Woodland isn't that far from PDX and they will handle your pole warranty within 15 minutes or so.




I pay $200 and north for their poles so while I am not pleased with their new warranty procedure (having to take them to the store) I understand their new policy. That said the Lamiglass poles I paid dearly for are warrantied for the life of the pole (as far as I know) and therein is part reason we pay >$200 for them.
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Old 11-05-2019, 10:59 AM   #11
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Most warranties have the same wording, if the rod fails because of faulty construction it's 100% covered. If it's normal wear and tear, highsticking, over loading, stepping on rod, throwing in the back of the truck to ride with the spare tire, shock, setting the hook on a rock, etc.it's on you. They have been historically giving people a better deal than that to the point no one has bothered to read the warranty card for the last 30 years.
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Old 11-05-2019, 11:13 AM   #12
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

I too have used the mail in process and it worked -- no issues. You just have to use the process. The warranty issues do not get handled in the stores on any manufacturer.. Even with high end fly rods like Sage and Winston that are up around $1000/pc.. The rods go back to the factory.. Lamiglas will take care of you - just follow the process outlined on the web site.
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Old 11-05-2019, 11:20 AM   #13
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

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Originally Posted by jokofish View Post
I too have used the mail in process and it worked -- no issues. You just have to use the process. The warranty issues do not get handled in the stores on any manufacturer.. Even with high end fly rods like Sage and Winston that are up around $1000/pc.. The rods go back to the factory.. Lamiglas will take care of you - just follow the process outlined on the web site.
This is quoted directly from the Lamiglas website in the link I provided above:

Quote:
You can even use this warranty program at any participating retailer, so you can get back to fishing that day instead of having to wait for the snail mail to go through.
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Old 11-05-2019, 11:21 AM   #14
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

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Originally Posted by Nightvisionary View Post
...dealer that participates in the Lamiglas Fast Track Warranty Program.
Perhaps it's a program that the manufacturer put into place that no dealer wants any part of?

It's a bit telling that there is no directory listing on that page of participating dealers.
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Old 11-05-2019, 02:11 PM   #15
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

I had one snap the tip off years ago.
Took it to B-mart where I got it, and they swapped it out right there.
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Old 11-05-2019, 02:28 PM   #16
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

why is it that lamiglas rods are consistently breaking ?
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Old 11-05-2019, 02:43 PM   #17
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

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why is it that lamiglas rods are consistently breaking ?
It appears that way because there are so many out there..
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Old 11-05-2019, 03:52 PM   #18
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Old 11-05-2019, 03:57 PM   #19
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

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It appears that way because there are so many out there..
I had one shatter on a planter trout and 3 eyes fall off on there top of the line steelhead model on three separate occasions , they did warranty it quick and easy but I sold them, never looked back. with most of the rod builders in that area best thing to do is walk in. must be something in the water that keeps them from answering the phones.
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Old 11-05-2019, 04:29 PM   #20
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

I've never had a problem. But I've only had one to break on me and that was a faulty designed rod that was discontinued. They gave me pick of any I wanted.
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Old 11-05-2019, 06:18 PM   #21
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

Quote:
Originally Posted by Nightvisionary View Post
Maybe someone here can help. I am looking for a Portland area Lamiglas dealer that participates in the Lamiglas Fast Track Warranty Program. I have already called Fishermans Marine Supply, Cabelas, and Sportsman Warehouse. They do not participate. I tried calling Lamiglas several times last week, no answer so I emailed a week ago but have not recieved a response.

The fast track program is a whole web, mail it to them program. I have brought stuff up to them in the past, they replaced it. Be nice to them, they will do you a good service.


I always like the FTF thing, unfortunately its changed. They do not have the staff to answer all the calls they get.


Stick by them they will treat you right.
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Old 11-05-2019, 06:20 PM   #22
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

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It appears that way because there are so many out there..

There is, I have no broken ones!
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Old 11-05-2019, 06:40 PM   #23
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

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Originally Posted by CRD4Liberty View Post
Most warranties have the same wording, if the rod fails because of faulty construction it's 100% covered. If it's normal wear and tear, highsticking, over loading, stepping on rod, throwing in the back of the truck to ride with the spare tire, shock, setting the hook on a rock, etc.it's on you. They have been historically giving people a better deal than that to the point no one has bothered to read the warranty card for the last 30 years.


Rodmakers have been warranting broken rods that were broken by user abuse and not really covered by the warranty for years. Over the last number of years many anglers have abused the rodmakers generosity to a point where the rodmakers have had to be more strict in enforcing the terms of their warranties. I agree that rodmakers have been giving people a better deal than the warranty specifies for years and now that the abuse of their generosity has seen such an increase they are forced to be more strict regarding their warranty enforcement. I know that it doesn't sit well with many but is not surprising.
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Old 11-05-2019, 06:47 PM   #24
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I did my fast track through fish field in tigard.
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Old 11-05-2019, 07:20 PM   #25
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I did my fast track through fish field in tigard.

There you go



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Old 11-05-2019, 07:59 PM   #26
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

They shouldn’t put a message on their voice mail to leave a message and we will get back to you. Should merely say we are not taking your calls.

Shouldn’t have to guess. Just let me know what to do. We don’t all live near the factory.

I love their products. Just disappointed in their lack of response. I will make the drive and give them a chance....Last chance.
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Old 11-06-2019, 05:42 AM   #27
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

Lamiglass warranty has always been good to me and I'm always honest with them.
Last year I started to rebuild a 12 year old Classic Glass that had a cracked reel seal nut, I stripped the entire rod bare, grips, seat, guides, etc. Removing the last guide I over heated it and damaged the blank. I took the whole stripped down sanded blank to their shop in hopes to purchase a matching top section, they changed their mandrels since and didn't have a fit. But they did give me an entire new rod for a minimal fee, I didn't expect that at all, but I respect it and like/use many of their products.
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Old 11-06-2019, 01:22 PM   #28
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I did my fast track through fish field in tigard.
Thank you. I will give them a call.
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Old 11-07-2019, 01:22 PM   #29
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

I live in Woodland so have a 5 minute drive to both G Loomis and Lamiglas and own both. Broke my coho spinning rod twice on a snag and G Loomis fixed for free. Friend just brought his $400 rod to Lami as it broke while trying to hook a salmon hover fishing(I saw it). It just snapped. They charged him somewhere north of $200 to fix....maybe he hit the wrong guy on the wrong day.

Last edited by woodlander; 11-07-2019 at 01:27 PM.
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Old 11-08-2019, 08:52 AM   #30
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

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Originally Posted by tsorrels View Post
why is it that lamiglas rods are consistently breaking ?
1. people buy the cheap Chinese lami's and expect the to perform like high end lamis.

2. people that buy cheap Chinese lami's tend (not always) to be the more inexperienced variety of fisherman (think high sticking, etc)

3. Lami sells and **** load of rods


I have never once in my life broken any rod on a fish, lami or not. About three years ago I made the mistake of buying 4-5 x11s for guest bobber rods in my boat. 3 of them broke the first season on fish.

All were returned to Lami with no hassle and exchanged for higher end rods.
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Old 11-08-2019, 08:56 AM   #31
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

If your rod breaks on the first fish, you have a problem, call the company, if it breaks after catching a few fish, or more, than it's something you've done, the cost of the rod is irrelevant at that point, they will all fail with abuse.
Haven't yet figured out why people buy a high performance, high modulus, rod and expect it to be lighter, better components, inherently less durable and expect it to take everything they throw at it. No rod fails while fishing, if it doesn't break at, or near the foregrip, if it hasn't been damaged some way. All overloaded rods will break there.
Anyone read the article written by RodMaker magazine on the NFC site?

Last edited by CRD4Liberty; 11-08-2019 at 09:15 AM.
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Old 11-08-2019, 09:25 AM   #32
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

Quote:
Originally Posted by CRD4Liberty View Post
If your rod breaks on the first fish, you have a problem, call the company, if it breaks after catching a few fish, or more, than it's something you've done, the cost of the rod is irrelevant at that point, they will all fail with abuse.
Haven't yet figured out why people buy a high performance, high modulus, rod and expect it to be lighter, better components, inherently less durable and expect it to take everything they throw at it. No rod fails while fishing, if it doesn't break at, or near the foregrip, if it hasn't been damaged some way. All overloaded rods will break there.
Anyone read the article written by RodMaker magazine on the NFC site?
I agree with this whole heartedly. I've caught large springers on trout rods, steelhead on trout rods, and so on. I've also never broken a rod while fighting a fish. It usually happens during transit, during the immediate aftermath of the fish hitting the deck, or due to a clumsy friend. I guess I know how to use my drag and finesse when reeling in fish.
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Old 11-08-2019, 11:09 AM   #33
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

Quote:
Originally Posted by SHJunky View Post
1. people buy the cheap Chinese lami's and expect the to perform like high end lamis.

2. people that buy cheap Chinese lami's tend (not always) to be the more inexperienced variety of fisherman (think high sticking, etc)

3. Lami sells and **** load of rods


I have never once in my life broken any rod on a fish, lami or not. About three years ago I made the mistake of buying 4-5 x11s for guest bobber rods in my boat. 3 of them broke the first season on fish.

All were returned to Lami with no hassle and exchanged for higher end rods.
Quote:
Originally Posted by CRD4Liberty View Post
If your rod breaks on the first fish, you have a problem, call the company, if it breaks after catching a few fish, or more, than it's something you've done, the cost of the rod is irrelevant at that point, they will all fail with abuse.
Haven't yet figured out why people buy a high performance, high modulus, rod and expect it to be lighter, better components, inherently less durable and expect it to take everything they throw at it. No rod fails while fishing, if it doesn't break at, or near the foregrip, if it hasn't been damaged some way. All overloaded rods will break there.
Anyone read the article written by RodMaker magazine on the NFC site?
Quote:
Originally Posted by Whethole View Post
I agree with this whole heartedly. I've caught large springers on trout rods, steelhead on trout rods, and so on. I've also never broken a rod while fighting a fish. It usually happens during transit, during the immediate aftermath of the fish hitting the deck, or due to a clumsy friend. I guess I know how to use my drag and finesse when reeling in fish.
You guys are going way off topic. This thread has nothing to do with the Lamiglas standard warranty return. The Fast Track Warranty program is for consumers that break a rod outside of standardwarranty coverage (In my case my canopy window fell on it)and requires the person to pay about 60% of the cost of a new rod to obtain a replacement. It's basically a one time discount program. I guess nobody bothers to read and comprehend OP's before they comment on OP's. The Fast Track Warranty program has been linked and explained several times in this thread.
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Old 11-08-2019, 12:00 PM   #34
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

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You guys are going way off topic. This thread has nothing to do with the Lamiglas standard warranty return. The Fast Track Warranty program is for consumers that break a rod outside of standardwarranty coverage (In my case my canopy window fell on it)and requires the person to pay about 60% of the cost of a new rod to obtain a replacement. It's basically a one time discount program. I guess nobody bothers to read and comprehend OP's before they comment on OP's. The Fast Track Warranty program has been linked and explained several times in this thread.
This is ifish. Off topic happens frequently. I will try and stay on track next time, SIR! It's ok. Breathe...
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Old 11-08-2019, 12:28 PM   #35
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

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This is ifish. Off topic happens frequently. I will try and stay on track next time, SIR! It's ok. Breathe...

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Old 11-08-2019, 12:49 PM   #36
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

https://www.lamiglas.com/pages/fast-...rranty-program


This should help.

Have you ever thought about buying ugly stik salmon rods?


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Old 11-08-2019, 12:51 PM   #37
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

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Originally Posted by CRD4Liberty View Post
If your rod breaks on the first fish, you have a problem, call the company, if it breaks after catching a few fish, or more, than it's something you've done, the cost of the rod is irrelevant at that point, they will all fail with abuse.
Haven't yet figured out why people buy a high performance, high modulus, rod and expect it to be lighter, better components, inherently less durable and expect it to take everything they throw at it. No rod fails while fishing, if it doesn't break at, or near the foregrip, if it hasn't been damaged some way. All overloaded rods will break there.
Anyone read the article written by RodMaker magazine on the NFC site?
Totally agree. I have broken 1 rod in 40+ years and countless hours of fishing. The one I broke was way overloaded and broke right in front of the foregrip. When you damage the blank, you broke the rod, it just may take a bit for it to fall into pieces.
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Old 11-08-2019, 12:55 PM   #38
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

My brother in law once broke the tip of my Lami in the door of my truck. I wasn't too happy. I took it back and they wouldn't give me a new one for free. I'll never buy a Ford again!!!
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Old 11-08-2019, 02:25 PM   #39
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

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This is ifish. Off topic happens frequently. I will try and stay on track next time, SIR! It's ok. Breathe...
The smug holier than thou "I've never broken a fishing rod in 40 years on a fish" crowd with poor reading comprehension was tiring. I have never broken a rod on a fish either.
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Old 11-08-2019, 02:29 PM   #40
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

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Originally Posted by Beedub View Post
https://www.lamiglas.com/pages/fast-...rranty-program


This should help.

Have you ever thought about buying ugly stik salmon rods?


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I received the X11 as a gift. I really like my Okuma and Shimano rods. Funny thing is my $40 Daiwa steelhead spinning rod was right next to the Lamicrack, took the same hit and was undamaged.
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Old 11-08-2019, 03:41 PM   #41
Macgyver
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

That brings it into full perspective, an X11 took the brunt and shielded the other rods? I enjoy fishing higher end rods, and wouldn't purchase an X11 and hesitate on Redline for durability or performance. Business models change and over the past decade Lamiglass has expanded the line to capture the lower end consumer, unfortunately that low end consumer expects the same performance as the original higher end rods they became known for. I have put to the test quite a few Lamiglass and GLoomis rods and love them for the durability and reliability. If I was in the market with a limited budget I'd probably go a different route and not care about a warranty when crushing it in the car door. The fast track program was likely made to get their primary high end customers back on the water. Fast tracking a loss leader would suck as a small business owner not including the social media slamming about it when in the end it's the bottom of the barrel you want addressed. FYI I have no affiliation with LG, just an opinion, just think it's petty when people post on social media about poor experiences without giving all details. You get what you pay for, or there is a possibility you don't with Edge.

Last edited by Macgyver; 11-08-2019 at 03:55 PM. Reason: added comments
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Old 11-08-2019, 04:20 PM   #42
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

Quote:
Originally Posted by Macgyver View Post
That brings it into full perspective, an X11 took the brunt and shielded the other rods? I enjoy fishing higher end rods, and wouldn't purchase an X11 and hesitate on Redline for durability or performance. Business models change and over the past decade Lamiglass has expanded the line to capture the lower end consumer, unfortunately that low end consumer expects the same performance as the original higher end rods they became known for. I have put to the test quite a few Lamiglass and GLoomis rods and love them for the durability and reliability. If I was in the market with a limited budget I'd probably go a different route and not care about a warranty when crushing it in the car door. The fast track program was likely made to get their primary high end customers back on the water. Fast tracking a loss leader would suck as a small business owner not including the social media slamming about it when in the end it's the bottom of the barrel you want addressed. FYI I have no affiliation with LG, just an opinion, just think it's petty when people post on social media about poor experiences without giving all details. You get what you pay for, or there is a possibility you don't with Edge.
You hit the nail on the head.
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Old 11-08-2019, 05:15 PM   #43
Nightvisionary
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

Quote:
Originally Posted by Macgyver View Post
That brings it into full perspective, an X11 took the brunt and shielded the other rods? I enjoy fishing higher end rods, and wouldn't purchase an X11 and hesitate on Redline for durability or performance. Business models change and over the past decade Lamiglass has expanded the line to capture the lower end consumer, unfortunately that low end consumer expects the same performance as the original higher end rods they became known for. I have put to the test quite a few Lamiglass and GLoomis rods and love them for the durability and reliability. If I was in the market with a limited budget I'd probably go a different route and not care about a warranty when crushing it in the car door. The fast track program was likely made to get their primary high end customers back on the water. Fast tracking a loss leader would suck as a small business owner not including the social media slamming about it when in the end it's the bottom of the barrel you want addressed. FYI I have no affiliation with LG, just an opinion, just think it's petty when people post on social media about poor experiences without giving all details. You get what you pay for, or there is a possibility you don't with Edge.

Meh, all the details were provided. Question was asked and answered. Still no response from Lamiglas.
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Old 11-08-2019, 08:12 PM   #44
shazam27
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

Quote:
Originally Posted by Macgyver View Post
That brings it into full perspective, an X11 took the brunt and shielded the other rods? I enjoy fishing higher end rods, and wouldn't purchase an X11 and hesitate on Redline for durability or performance. Business models change and over the past decade Lamiglass has expanded the line to capture the lower end consumer, unfortunately that low end consumer expects the same performance as the original higher end rods they became known for. I have put to the test quite a few Lamiglass and GLoomis rods and love them for the durability and reliability. If I was in the market with a limited budget I'd probably go a different route and not care about a warranty when crushing it in the car door. The fast track program was likely made to get their primary high end customers back on the water. Fast tracking a loss leader would suck as a small business owner not including the social media slamming about it when in the end it's the bottom of the barrel you want addressed. FYI I have no affiliation with LG, just an opinion, just think it's petty when people post on social media about poor experiences without giving all details. You get what you pay for, or there is a possibility you don't with Edge.

Sorry for being a cheapo - but yea if I pay $120 I expect the rod to last longer than a couple seasons. I recently did a FT because a ceramic ring fell out of the last guide. I take care of my ****. Only reason I noticed it was because when reeling up the braid made a different sound. Maybe if LG didnt want to have the same quality expectations and guarantees for cheap vs expensive rods they should rebrand them or something and not slap their names on it. Or exclude the "low-end" rods from the FT program. That said, I take care of my rods.... so yea you do get what you pay for, but guarantees are guarantees. I dont feel bad for asking for a replacement. At least I didn't go total trailer park and fight for a complete rod warranty replacement.
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Old 11-09-2019, 08:44 AM   #45
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

Your low end rods from Lamiglas don't have the same warranty as the upper end rods and never have. Just like the BiMart rods aren't Lamiglas rods, they are "Built by Lamiglas", and the reason you can go there and get them replaced, it's their warranty, not Lamiglas'. Been a while since I bought a rod instead of build it, but if you shop for a rod with the reel you're going to use on you, and bring a Q Tip you'll have way less problems with poor rod fitment and guide repairs later.
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Old 11-09-2019, 12:03 PM   #46
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

I broke the tip of my 2-piece kokanee rod. Not sure how, but probably my fault. Went online and saw the no-questions-asked Fast Track program, including the language about participating dealers. Called Fisherman's and was told they aren't a "participating dealer." (From what the guy at Fisherman's said, they have reasons for not being a participating dealer in the Fast Track warranty program, but he didn't exactly defame Lamiglas.)



Using the "contact" link on the Lamiglas website I asked who in the Portland area is a participating dealer in the Fast Track program. A couple of days later I got an email saying there are none in the Portland area, but you can come on up to the factory.



From where I live in Portland, it was about a 35 minute drive (probably less time than it would have taken me to get to Tigard). At the factory, they asked if I wanted a whole new rod for $50, or just the tip section for $25 (not an option I saw if you mail it in). I walked out in 10 minutes with a new tip section.
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Old 11-13-2019, 02:31 PM   #47
shouldbehunting
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

WARNING:

If you are planning on driving up to Lamiglas for a warranty issue, the warranty walk-in service is NO LONGER open Tues, Wed, or Thurs. It's only open Mon & Fri from 10:00-4:00. I believe these hours went into effect about a month or so ago the person told me.

You can still drop off your rod and the will call you back.
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Old 11-13-2019, 11:12 PM   #48
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

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My brother in law once broke the tip of my Lami in the door of my truck. I wasn't too happy. I took it back and they wouldn't give me a new one for free. I'll never buy a Ford again!!!
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Old 11-14-2019, 10:17 AM   #49
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Default Re: Lamiglas Fishing Rod Broke. No response From Customer Service.

Quote:
Originally Posted by shazam27 View Post
Just yesterday I completed the online form and printed out my email, and today I'll be mailing off the portion of the rod I cut out (as per instructions). I'll keep you posted on their response. I haven't tried to contact them, trusting in the process. Here is a link to the Fast Track Warranty online form if you want to try it:
https://www.lamiglas.com/pages/broke...ir-replacement
I went through the process you are describing in August. Had initial difficulty with phones and e-mail request, no reply. Finally I read and followed their on line "Fast Track" program with a broken ten year old rod that had caught countless fish. Once I followed their procedure I had my new rod in my hands in less than 5 days. Trust them it works, just follow their instructions.
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