Funny Customer Service

[jokester]

My aunt sent this one to me and I thought you guys might get a chuckle out of this one.

**Customer Service**

If you have ever had to deal with a major corporation's customer service then you will really appreciate this.


My Aunt died this past January. Citi Bank billed her for February and March for their monthly service charge on her credit card, and then added late fees and interest on the monthly charge...the balance had been $0.00... now was somewhere around $60.00)

I placed the following phone call to CitiBank:


Me: "I am calling to tell you that she died in January."

CitiBank: "The account was never closed and the late fees and charges still apply."

Me: "Maybe, you should turn it over to collections..."

CitiBank: "Since it is 2 months past due, it already has been."

Me: "So, what will they do when they find out she is dead?"

CitiBank: "Either report her account to the frauds division, or report her to the credit bureau...maybe both!"

Me: "Do you think God will be mad at her?"

CitiBank:"...excuse me .?"

Me: "Did you just get what I was telling you.... the part about her being dead?"

CitiBank: "Sir, you'll have to speak to my supervisor!" (Supervisor gets on the phone)

Me: ''I'm calling to tell you, she died in January."

CitiBank: "The account was never closed and the late fees and charges still apply."

Me: "You mean you want to collect from her estate?"

CitiBank: ".....(stammer)" .... "Are you her lawyer?"

Me: "No, I'm her great nephew." (Lawyer info given...

CitiBank: "Could you fax us a certificate of death?"

Me: "Sure." ( Fax number is given ) ( After they get the fax. )

CitiBank: "Our system just isn't setup for death..."

Me: "Oh..."

CitiBank: "I don't know what more I can do to help..."

Me: "Well... if you figure it out, great! If not, you could just keep billing her...I suppose...don't really think she will care...."

CitiBank: "Well...the late fees and charges do still apply."

Me: "'Would you like her new billing address?"

CitiBank: "That might help."

Me: " ( Odessa Memorial Cemetery #### Hwy 129 and plotnumber given. )

CitiBank: "Sir, that's a cemetery!"

Me: "What do you do with dead people on your planet?!!"



-jokester

[Lwagg2]

that was great and here is one on how to get back at telemarketers


I was at home the other night in the middle of my dinner when the phone rang.
ME: Hello.
AT&T: Hello, this is AT&T.
ME: Is this AT&T?
AT&T: Yes, this is AT&T.
ME: This is AT&T?
AT&T: Yes, this is AT&T.
ME: Is this AT&T?
AT&T: Yes! This is AT&T, may I speak to Mr. Byron, please?
ME: May I ask who is calling?
AT&T: This is AT&T.
ME: Ok, hold on.

At this point I put the phone down for a solid 5 minutes thinking that, surely, this person would have hung up the phone. I ate my salad. Much to my surprise, when I picked up the receiver, they were still waiting.

ME: Hello?
AT&T: Is this Mr. Byron?
ME: May I ask who is calling, please?
AT&T: Yes, this is AT&T.
ME: This is AT&T?
AT&T: Yes, this is AT&T.
ME: The phone company?
AT&T: Yes, sir.
ME: I thought you said this was AT&T.
AT&T: Yes, sir, we are a phone company.
ME: I already have a phone.
AT&T: We aren't selling phones today, Mr. Byron. We would like to offer you 10 cents a minute, 24 hours a day, 7 days a week, 365 days a year.
ME: Now, that's 10 cents a minute, 24 hours a day?
AT&T: (getting a little excited at this point by my interest) Yes, sir, that's right! 24 hours a day!
ME: 7 days a week?
AT&T: That's right.
ME: 365 days a year?
AT&T: Yes, sir.
ME: I am definitely interested in that! Wow!!! That's amazing!
AT&T: We think so!
ME: That's quite a sum of money!
AT&T: Yes, sir, it's amazing how it adds up.
ME: Ok, so will you send me checks weekly, monthly or just one big one at the end of the year for the full $52,560; and if you send an annual check, can I get a cash advance?
AT&T: Excuse me?
ME: You know, the 10 cents a minute.
AT&T: What are you talking about?
ME: You said you'd give me 10 cents a minute, 24 hours a day, 7 days a week, 365 days a year. That comes to $144 per day, $1008 per week and $52,560 per year. I'm just interested in knowing how you will be making payment.
AT&T: Oh, no, sir. I didn't mean we'd be paying you. You pay us 10 cents a minute.
ME: Wait a minute, how do you figure that by saying that you'll give me 10 cents a minute, that I'll give YOU 10 cents a minute? Is this some kind of subliminal telemarketing scheme? I've read about things like this in the Enquirer, you know.
AT&T: No, sir, we are offering 10 cents a minute for ...
ME: THERE YOU GO AGAIN! Can I speak to a supervisor please?
AT&T: Sir, I don't think that is necessary.
ME: I insist on speaking to a supervisor!
AT&T: Yes, Mr. Byron. Please hold.

At this point, I begin trying to finish my dinner.

SUPERVISOR: Mr. Byron?
ME: Yes?
SUPERVISOR: I understand you are not quite understanding our 10 cents a minute program.
ME: Is This AT&T?
SUPERVISOR: Yes, sir, it sure is.
ME: (I had to swallow before I choked on my food. It was all I could do to suppress my laughter and I had to be careful not to produce a snort.) No, actually, I was just waiting for someone to get back to me so that I could sign up for the plan.
SUPERVISOR: Ok, no problem, I'll transfer you back to the person who was helping you.
ME: Thank you.

I was on hold once again and managed a few more mouthfuls. I need to end this conversation. Suddenly, there was an aggravated but polite voice at the other end of the phone.

AT&T: Hello, Mr. Byron, I understand that you are interested in signing up for our plan?
ME: No, but I was wondering - do you have that "Friends and Family" thing because I'm an only child and I'd really like to have a little brother...
AT&T: click........

[Buck50]

I love it, I'm laughing so hard I'm crying. Gotta stop now, the other people in the office are staring at me. :grin: