Maybe some of you remember our first host experience after Seasurf, some months ago, and how we kept going off line. This was through a company by the name of Site Turn. I was not satisfied with their service, so I cancelled it.
After Site Turn refused their published "no questions asked" 30 day guarantee, VISA has taken care of it, and refunded me the full amount, owed to Site Turn.
I felt Site Turn would not return my money and didn't want to tell the story, until I got it back.
This company, I feel, was a nightmare to deal with. If you remember, they were the first company that I chose, as an alternate host for ifish over Seasurf. What a mistake!!!
I have every bit of communication with them, from the start, saved and filed.
They promised me that a partitioned, Virtual Private Server would be adequate for ifish's needs, and would compare to what we had before. I asked tons of questions, and was satisfied with their suggestions.
They told me to go for this, at level two.
I thought it sounded so inexpensive! Turns out, it was cheap. There is a difference.
After going down five times in a week, I was frustrated! Plus... Each time we went down, they denied it! Totally and completely denied it! They kept saying, "Your system is up and running smoothly." Even though no one on ifish posted for two hours at a time, they said we were up! It was SO frustrating!
After a while, Jason at Site Turn got upset. Well, so did I! I called him, upset, and he hung up on me. I went back to ifish, and guess what? I couldn't reach it. So, I called back, irate, and he said, "I pulled the plug."
I said, "WHA???" He said, "Are you going to talk to me like that, when I have the plug in my hands?"
He was holding ifish hostage. I asked that he please turn it on so that I could transfer the files to another server.
"Nope!"
I was so frustrated! I could not get access to ifish, or any of the files!
I finally called up, crying, apologizing profusely. What options did I have? I told him that I was terribly sorry, and would he please put ifish back up?
Finally, he put it back up, but without root access. It was demeaning, but I had no choice.
Thanks to my Techie, we found the current host, and I am very pleased with it. It's double the cost, but it works!
Anyway... I was with site turn for a little over a week. I notified them by e mail, as required, to close the account, and asked for my 30 day "no questions asked" refund.
Even though, Jason at Site Turn had written to me an apology that stated that his actions were unfounded, he wrote back that NO refund would be made to my account, as I had required too much tech support. [img]graemlins/1zhelp.gif[/img]
What? I had paid for three months of service, ahead of time, and only used one week!!!
Here is the guarantee, which appears to be reworded, recently.
Thank my heavenly stars that I had saved a copy of their "guarantee" and ALL of the e mail transactions taken place.
I sent the entire packet of information and evidence to VISA and just received this back from them:
Quote:
You recently questioned on or more charges for 239.39 from Site Turn Networks.
All necessary adjustments have been made. A credit for the charges and any related finance charges and late fees will appear on your July statement. yada yada yada...
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<font size="2" face="verdana,arial,helvetica">WHOOOOO HOOOOOOOO! It pays to keep things in order.
I am so upset with Site Turn. I can't believe a company can be that selfish and creepy.
They held us hostage at ifish... Pulled the plug, and refused me any right to my site.
That was degrading!!! What a HELPLESS feeling that was. Thank God he wrote in plain English that his actions were unfounded.
Jen
Finally, the ifish saga on Site Turn Networks
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