Sprint Nextel billing complaint

12244 · 05-19-2008, 03:54 PM

I am(soon to be was) a 9yr Nextel customer, I was late 7 days on my bill. My phone and wireless net were completely hard shut down. I dont have a home line, or home internet. This shut down my business completely. When I was able to get a hold of them, they said it was policy.
I paid the bill online via their site, payment didnt go through. Made it again. Then I immediatly noticed on my online bank ledger I had been charged twice! I called, they stated I wasnt charged the second time.
Today, I called again. "Nothing we can do about that, you should have called the same day" but I did. They said I would have to go to my bank to cxl the second payment. Bank says it will take 30 days, I dont have that much time. Next call is to Oregon DOJ.
They must be really hard up for cash.

Mitch Webb

Beginners luck · 05-19-2008, 04:36 PM

Im sorry to hear about your experience with them is going that bad. I have felt your pain a few years ago and was as angry with them as you probably are now. All I can say is that they have call centers all over the place. What I did is take enough time to calm down and then call back. You will get another person. And keep calling until you find THE ONLY ONE of thier customer service agents that cares. I TRULY THINK THEY ONLY HAVE ONE!!!! All of the things that come to mind about them are entirely tooooooooooo graphic and foul to post here. Hang in there and dont give up....You should come out on top here.........

tikkahunter · 05-19-2008, 08:26 PM

every since sprint took over their service has gone to poo i am seriously thing about switching when my contract expires even thought i use the 2 way alot

Ryan Pultz · 05-19-2008, 10:53 PM

We have had sprint for about six months sorry to hear of the problems you are having the one tip about keep calling till you get what you want is the way to go. My advice as someone that works in a call center like there is get a supervisor on the phone and if they are not willing to work with you every supervisor has a boss and they hate transferring to there bosses trust me. Dont just go in asking for the head honcho it will get you no place try and get each person to assist you get names and ID#'s as you go work your way up the later. Act professional dont cuss yell get angry camp controlled voices. I will tell you I have had wamu customer care floor supervisors in tears when I was done with them and i did nothing more then use there own words and tones against them. Warning some people have this skill and some don�t I guess that is why I am working where I am now rp

Kevin2023 · 05-20-2008, 02:25 AM

Sorry to hear that Mitch. I used to work for boost mobile (owned by sprint nextel). I had more calls on that situation there than anything else in my 9 months there. In all my experiences only one of the payments showed up on the account. They can't credit you back if it doesn't show up on the account unfortunately. As RP said, please be nice to them. Also some of the supervisors aren't supervisors at all. They just take the calls. So ask for a floor supervisor.

rustyhull · 05-20-2008, 09:05 AM

it sounds more like a bank problem than a sprint/nextel problem. perhaps both.

Oregon_Lass · 05-20-2008, 10:16 AM

Quote:

Originally Posted by Beginners luck

Im sorry to hear about your experience with them is going that bad. I have felt your pain a few years ago and was as angry with them as you probably are now. All I can say is that they have call centers all over the place. What I did is take enough time to calm down and then call back. You will get another person. And keep calling until you find THE ONLY ONE of thier customer service agents that cares. I TRULY THINK THEY ONLY HAVE ONE!!!! All of the things that come to mind about them are entirely tooooooooooo graphic and foul to post here. Hang in there and dont give up....You should come out on top here.........

You are absolutely right, it's the luck of the draw when you call and you get more flies with sugar than you do with vinegar. Could be contracting out the calls to prisons too, and you're getting an inmate who could'nt care less, but the best way to go is to keep calling back. I had the same problem, different company, and after the fourth time I called back I got an agent who did in a heartbeat, what everyone else claimed they couldn't do and straightened out my bill. Good luck.

sandman · 05-20-2008, 04:25 PM

This is not bs,I'm a pro dealing with sprint.I've spent atleast 18 hours on hold with them the many problems i'v had.This is what you do.

1)Call and tell them you would like to cancel your service do to this problem you had.You will be transferred from a person who doesn't care to a supervisor,Tell them you want to cancel your service do to this problem,they will transfer you to customer care,They will do ANYTHING to keep you as a customer.Try it,I promise it will work

My names Matt Waite and i approve this message