Maui Jim customer service?

[butwhymalemodels]

I just got home to find my puppy has completely destroyed my MJ sunglasses. Does anyone know if MJ will offer cheap replacement glasses if I mail them in, or should I just write them off as a loss?

Completely destroyed...completely


It was the pretty little girl in the picture on the left

[STGRule]

Were they warranted against adorable fur-babies? :grin:

[Reelentless]

Originally Posted by butwhymalemodels

I just got home to find my puppy has completely destroyed my MJ sunglasses. Does anyone know if MJ will offer cheap replacement glasses if I mail them in, or should I just write them off as a loss?

Completely destroyed...completely


It was the pretty little girl in the picture on the left

Mail them in. Nothing to lose but the postage.

[rob allen]

I broke one of the arms off my Maui jims and they fixed them for free and then i promptly lost them in the columbia river... they treeted me well i guess you can always ask and see what they say

[Amahnee]

I dropped mine and broke the lenses. I emailed customer service and received a response the next day. They quoted me $60 and $8.95 for shipping. Go to there website and read the instructions. Pretty simple deal.

I think they have great customer service as well as a great product.

[butwhymalemodels]

Good tip. I've e-mailed customer service and I'll keep you guys updated.

[ET]

I mailed in a pair and they eventually sent them back with a note saying they no longer sold that model, nor had parts so they couldn't be repaired. The best they could do was give me 30% off MSRP on my next pair.

[spooner]

i have 5 pairs that have been broke in one way or another and i am afaid to send them in to I dont wont to get a big bill. i love MJ but i started buying cheep polorised sun glasess just becouse i go threw so many.but i dont break my cheep ones whats up with that.