Stevens Marine

Thunderstruck · 03-27-2001, 01:33 PM

Everytime I deal with Stevens marine sales people(one in particalar) I get the run around. I am curious if this is just me or are their any other ifish memebers with similar experiences. They seem to be very arrogant and don't know the meaning of customer service!

Pilar · 03-27-2001, 01:45 PM

A man goes to the doctor about a pain in his shoulder. He says 'Doc, it hurts when I do this' as he moves his elbow in a circular motion. The doc says "Is that so?".

The doc mimics the man's motions and says, "Well, maybe you shouldn't ought to do this anymore".

If you don't like the service, tell your friends and vote with your wallet.

The bend is your friend!

Pete · 03-27-2001, 01:49 PM

I've always gotten excellent service at the Milwaukie store. Examples: fit me in for warrentee work when they had no openings, replaced my kicker fuel lines with braided lines for free - just to be nice, tuned up my kicker when I was in for main motor service - no charge, called all over the country to find the right aluminum polish, had touch up paint custom mixed without a charge. I can't say their prices are the best, nor can I say they do the best work, but I can say they treat me very well.

KarenLee · 03-27-2001, 01:52 PM

Yeah, the tigard store of Stevens is full of themselves. They'll let you stand their until you ask for help. Then they treat you as if you are interupting them. [img]images/icons/mad.gif[/img] Well excuse me. I went to Stevens off Mclaughlin near Gladstone and wow. What a difference. Service and a Smile. [img]images/icons/wink.gif[/img] I spent $30,000 for a new boat, went back a a year later for a kicker motor. They even remembered me. I believe the sales guy I spoke with was Steve.
Try the Portland store if you hav'nt already. It's been a few years for me, but they were a lot nicer people. Hope Tigerds attitude didn't get there.
[img]images/icons/grin.gif[/img]
Cheers

BitBender · 03-27-2001, 02:00 PM

You are not alone. . .I was looking for a new or used drift boat a few months ago. Called Stevens, talked (over a couple weeks) to 3 different sales guys (from both stores).

Everytime I had the same feeling you describe. . . .customers (at least those not buying Intruders, or jets. . .) are not real important to them.

They had only one drift boat on the lot when I was at the Tigard store, no dealing on it at all, and when asked when they were expecting a shipment, answer was the same. . ."soon". . . . When I asked if they could get me details or FAX me the spec sheets on what is due in, and when, they told me they could probably do that. . . .never saw it.!?!

Then I got on the Alumaweld website and started calling the dealers listed, from southern Oregon to Salem, including Wash. State dealers. I then found that the shortage of boats was not just Stevens, BTW, be aware, Page Stevens owns Alumaweld. . . .BUT did find several boats available, with many options some I wanted, some not. . .color selection, et.all. . .but more importantly, I seemed to be a *potential sale* to the other dealers, was treated like a customer, and yes, I did buy a new Alumaweld from Allen Marine in Salem, and would **highly** recommend them to anyone. They were courteous and accomodating, and lucky for me, they were only a few miles from my office (but over 30mi. from either of the Stevens stores. . .).

I have heard this more than from a few guys, as to Stevens Marine, you and I are NOT alone.

Regardless of all of the above. . . .I would *highly* recommend Alumaweld regardless of the treatment. . .there are other dealers that WANT your business.
http://www.alumaweldboats.com/oregon.htm

BTW, all of the above transpired over a 1month period, THEN after having floated the new boat 2x already. . .got a call from the Tigard store, wanting to know if I was going to buy the white one on the lot! Told him I already owned one. . .he seemed a little surprised. . .oh well. .. you snooze, you loose!

Keep the faith!
Good Luck

03-27-2001, 02:06 PM

Overall quality at:

http://willieboats.com
http://www.southrivermarine.com/
(New location Oregon City area too)

[img]images/icons/wink.gif[/img]

[ 03-27-2001: Message edited by: ****** ]

Rauly · 03-27-2001, 02:17 PM

Hey ******
We think alot alike. I have owned 2 Alumawelds and now own Willie's. IMHO a much better handling boat, but I only have 24 years experience running Drift Boats and Sleds. Willie's customer service has always been great.

Rauly

03-27-2001, 02:21 PM

Alas, the 17 page "North River" thread begins Rauly....
[img]images/icons/grin.gif[/img] [img]images/icons/grin.gif[/img] [img]images/icons/grin.gif[/img]

Tanner · 03-27-2001, 02:27 PM

teves Sucks... Nuff Said. In dealing with them, I found 1 1/2 weeks means 1 month. They also do crappy work at a very expensive rate.

WaterDog · 03-27-2001, 02:41 PM

Can't say I disagree with what's been said here.

Well except for the Willie thing. [img]images/icons/rolleyes.gif[/img] [img]images/icons/wink.gif[/img]

FishinMission · 03-27-2001, 04:10 PM

I bought a trailer fro my sled from the Tigard store...seems it was delivered later than it was supposed to be...don't remember tho. What I do know is that if you ever need parts for your Merc...get them from somebody other than Stevens...unless you like to pay more. [img]images/icons/mad.gif[/img]

Killertraylor · 03-27-2001, 04:38 PM

I remember when I went to the Milwaukie store to get a quote for a 23' Super V with 250 hp Yamaha, full hardtop, etc. He was going down the form and checking everything off. When he got to the middle of the form and the price had already cleared $50,000 and he hadn't even added the Yamaha (another $14,000) I just told him to stop - got 4 other quotes from 4 top notch boat dealers for less than $50,000, with the motor. I just can't see how they can compete. I did buy a transom saver for my new North River from the Tigard store last week. They were the only store in town that had the one I needed and they treated me very well during my brief visit.

Beer Waggin · 03-27-2001, 04:49 PM

I purchased my kicker from the Tigard store after the boat show this year and have nothing but praise for them. I saw the motor I wanted, checked prices from all of the local dealers, and bought it from Stevens. I did everything over the phone and it was a breeze. It just goes to show you what one salesman's attitude can do for the reputation of a company.

[ 03-27-2001: Message edited by: NorRivDave ]

FishinBob · 03-27-2001, 04:53 PM

Sorry for Stevens I wont go back. The wife and I went to look for a new boat. Din't like the sales people or the condition of the new boats. It's ok for me to make a mess in my boat but wouldn't buy one that way. I can recommend Allen marine in Salem for sales, never had any service from them. Service is good at Marine Tech in Portland had outdrive and gelcoat work done. Great job on both but was a day late on getting the boat back to me but this was because there was additional damage that the insurance had to OK. I'll go back when the time comes.

HOGTIDE · 03-27-2001, 05:01 PM

Just spent my morning with the boys at NorthRiver and my afternoon with the Alumaweld guys at Tigard. Both outfits were very accommodating. NR gave a bit more info. readily and were very patient as I stood and looked and looked. Stevens wasn't too anxious to walk me through the details of their boat...but it was raining like a Son-a Buck. I'm goin' for a river test ,there, Thursday.

This could be my 4th boat purchase from Stevens. Yes, they are expensive and not too hot to make a true 'deal'. They may be a bit spoiled by boats that sell 'too' well. But I have to give them credit. They were very gracious in their references to NorthRiver. They also have several salesmen with true "river" experience that can tell you what works and what doesn't, in a boat.

Spooled · 03-27-2001, 06:56 PM

****** knows what and where to buy.

Good to the Last Cast · 03-27-2001, 07:28 PM

Hey I was thinking about buying a used 97'Alumaweld 18' super-vee LT with a Mercury 100/80 jet and a 8hp kicker from Stevens (Tigard) they quoted me a price of 14,600 I thought that was a decent price, but now that I see this post I'm not so sure [img]images/icons/confused.gif[/img] Any opinions....

backlash · 03-27-2001, 08:29 PM

I have to say that I have never had a bad experiance with Stevens. I am waiting on my second new boat from them now. It sounds to me like the bigggest ***** people have is the prices. I knew going in there that I was going to pay more for an Alumaweld. With that said, get over it. If you want quality you have to pay for it. Stevens Marine knows this too, therefore they charge accordingly. There is also a reason 90 percent of the guides spend their money there, their experiance spans 3 decades. I guess I just find it a little more comforting knowing all of this when I lay down my cash. No I'm not on the payroll, just a satisfied customer.

Killertraylor · 03-27-2001, 09:04 PM

I do notice that most of the guides have big open Alumaweld sleds, but then again, North River, Thunderjet, Almar, Motion Marine, Weldcraft, Northwest Jet, Woolridge, Hewes Craft, Duckworth and others don't try to compete by actively marketing a 24-26 foot open sled. I'm not saying they won't build them, but Alumaweld builds it, and probably cuts most guides a good deal. I think Willie tries to compete as I've began to see more guides in Willie Predators. I agree that Alumaweld builds a quality boat, and all welded aluminum boats are overpriced, but in my experience I found that Alumaweld was the MOST overpriced of the bunch. That's not to say that you didn't get a good deal, and I'm sure you'll be very satisfied with your boat, backlash. But if quality were only measured by price, I'd have bought Alumaweld also - they were far and away the highest priced boat, but in my humble opinion there were 2 or 3 better constructed boats with more detailed fit and finish that I looked at - regardless of price. I also found that I got better quotes over the phone from two other Alumaweld dealers than the quote I got in person at Stevens. I hope you enjoy your Alumaweld and your experience at Stevens - I hope they appreciate your repeat business and treat you accordingly.

Capin' Dan · 03-27-2001, 11:40 PM

backlash, The reason that so many guides buy alumawelds is because it is a marketing strategy used by alumaweld. Every guide that uses them is advertisment. If I was a guide I would go where the good deals are too. North river is the best deal that I have found anywhere in my searching. I think weldcraft also has a nice boat just not quite as nice of a price. Yes, I like the alumawelds but price and service have to be taken into consideration also.

Ocean · 03-28-2001, 03:06 AM

At Stevens Tigard store I have found the parts manager, Scott, to be very helpful.

I have had minor (but annoying) customer service issues with their service department but overall the quality of their service work has been good.

I also have had Marine Tech do a tune up on my 302 and they did a good job for a fair price.

Regards,

Mark

TheRogue · 03-28-2001, 05:16 AM

If you're looking for an Alumaweld, I would definitely recommend Allen Marine. Great Salespersons, not pushy, and knowledgeable as well. I purchased an Intruder there in 1999. Had most of my motor maintenance work done at Stevens Marine in Tigard, simply because they're a Mercury shop, and Allen's is not.

T.R.

WaterDog · 03-28-2001, 05:44 AM

One thing about Allen Marine. If it's not a warrenty item they will not service your motor. When you buy a boat and motor package from them and you need service, you will have to take it elsewhere. All they do is sell stuff.

The Allen's are very nice folks and throw one heck of a picnic in the summer. However one of the sales staff is not as nice as he appears especially when you fish the same section of river and he thinks he own's it.

Big Willie · 03-28-2001, 06:27 AM

I've never dealt with the Milwaukee store, but the Tigard store has always had a bad rep for their attitude. That's been my experience, and a bunch of my friends as well. Heard the service sucks also. In my opinion, Alumaweld's quality has gone down the *hitter. The fit and finish in particular. They USED to make a nice boat. I just don't understand why anybody would buy a new Alumaweld sled (or driftboat) when it seems everybody else makes a nicer one.

myco-mike · 03-28-2001, 07:50 AM

DAN! Your right on the money! It's a marketing technique. Look at backlash's post. He thinks that because the "guides" are buying Alumawelds that they must be good. Gee, I guess the theory of celebrety endorsments really do work.

I wanna be like Mike!
[img]images/icons/wink.gif[/img] [img]images/icons/smile.gif[/img]

IAMFORELK · 03-28-2001, 08:34 AM

I too will never spend ANOTHER dime at Stevens in Tigard. The arrogance is dripping off of them. They must remember that we spend our money at Stevens because we choose to, not beacuse we have to. I will spend more money somewhere else, just so I don't have to deal with people like that. I don't know about most of you other ifish members, but my money is hard to come by. So when I spend it, I would like someone to reconize that and treat me like they appriciate my business.

finclipped · 03-28-2001, 08:47 AM

I have heard Stevens adds 25% to parts listed prices. So if Mercury suggests $100, Stevens sells it for $125. Its not illegal, but you should check around for parts before buying or negotiate a reduced price. Boat prices are fairly competitive.

boater · 03-28-2001, 03:35 PM

i think you hit the nail on the head jjiggin

HOGTIDE · 03-28-2001, 04:10 PM

I love boats I'm always buying , comparing or lookin'. If you think the new Alumawelds are built poorly...you better look , again. Their 'new'generation paint jobs may be equaled, but unsurpassed by anyone. NR used to hold that mantle, no longer. Alumaweld cleats, chalks and tow hoops are all factory designed, buffed out and welded on...no after market screw-on stuff. Interior seating is factory designed and made; no one else even comes close to the quality of their seats. High tech flooring material and covering...everyone else is 8 years behind. Structural support longitudinal stringers are massive, only equaled by NR..yes, I went to 'each' factory and checked! They invented the double welded chine extrusion and still use it. They offer the largest selection of bottom V variations, about 5 or 6. Canvas Top material and and hardware is the highest quality I have found. Rogue Trailers are what the guys at Willie suggest you use for their boat!

I know there are many exceptional, welded tin boats on the market nowdays. I like most all of them! (sorry Wooldridge) But if you are saying Alumawelds are built poorly...you need to take a ride over to those snobish guys at Stevens and look very closely inside and out!...and YES they are still too darn expensive!

How'd I do?

boater · 03-28-2001, 05:22 PM

all i did was agree with jiggin about marketing techniques about alumiweld boats, i said nothing about quality.

HOGTIDE · 03-28-2001, 06:47 PM

Forgive me...kinda weird when a guy is defensive on the behalf of a boat company, huh. Sorry, ...maybe I'm just trying to convince myself!!!?

...No....They are good boats.

myco-mike · 03-28-2001, 07:08 PM

HOGTIDE, I was not commenting on the quality of the Alumaweld. I think you made the point I was trying to make alot clearer than I did.
You did your homework (and I'm sure alot of us appreciate that you took the time and posted your findings) when comparing boats.

You DID NOT make your decision regarding quality based on who or how many guides were using a particular make/modle.

I have known a particular guide make comments like "catch a record" so I can get some endorsments. He then went on to say BTW, "if we do catch a record thats Maxima line not Eagle Claw like the lable reads" haha, but really.

I would by far accept your opinion (un-biased) on the quality of the boats you researched, than that of someone who might have a personal or financial interest or looking to get a better deal on their next boat.

If Hewes Craft, North River or even Oregon City Marina gave Guides free boats to run for a year, then return at no charge, I'm sure many would take them up on that offer.

I don't feel that would speek to the quality of any of the boats.

"Buyers Beware."

Good to the Last Cast · 03-28-2001, 08:14 PM

I decided,in spite of the negative posts to buy that 97' Alumaweld I spoke about in an earlier post(from Stevens), I thought about it and the salesperson I dealt with Mike, wasn't arrogant or nasty I thought he was very helpful. And although I may have been able to find a similar boat a little cheaper elsewhere MAYBE[/B],I think I got a fair deal,heck they even introduced me to one of the parts guys(Justin) and although I was happy to meet him,I hope I won't be needing any parts soon [img]images/icons/wink.gif[/img] Anyway my experience overall was very positive. Trouble is they didn't guarantee I'd catch any fish with it [img]images/icons/grin.gif[/img] [img]images/icons/grin.gif[/img]

boater · 03-28-2001, 08:18 PM

good last cast, go catch some fish with it and have fun.

StreamSide · 03-28-2001, 08:59 PM

I also got the "tude" from Stevens in Tigard! I was also looking at a Willie sled at the time. He talked some trash about Willie service! I bought my 19.5' Willie Predator from Jim @ Willie Boats. Just a few weeks ago I called Jim about an issue I had with the paint on the top ledge. Jim said he would work with me to make it right. The boat is a 1993! Just knowing they are willing to help with something that is way out of warranty will make me a repeat customer!

John

03-28-2001, 09:04 PM

A year ago I bought a boat from Stevens.I live in Springfield and shopped from Coos Bay to Portland.Their salesman weren't much different than anyone elses,but the prices were much better,others weren't even in the ballpark.After I ordered mine(which they told me would be at least three weeks and they had it in less than a week)that they were getting some "new" 99 merc 30 horse 4 strokes and could upgrade my 25 2 cycle for 200 hundred I jumped on it.I also got a longshaft extension for my kicker for 30 dollars less than in Eugene. I am satisfied

03-29-2001, 12:40 PM

ERIC is the best and most honest
Sales guy at Steven's in Tigard. Although
I own Willie Boat's, I bought all my
MERC's from him and he has always taken
very good care of me. [img]images/icons/smile.gif[/img]

jet · 03-29-2001, 01:05 PM

Streamside

I bet you will buy another Willie due to fact the one you have catches fish. It can not be you...lol, or maybe it is your good luck wife.

Jet~~~

LAYthe5 · 03-29-2001, 04:51 PM

Stevens in Tigardhas really gone down hill. I purchased a guide classic DB in 94 w/merc. 8h kicker. Excellent experience. Bought from Paul. 1997 went back, great trade on DB, bought a 18 ft intruder w/almost everything. Got a good deal and a pretty good boat. Went back in to try to match goody for goody on a 20 ft intruder inboard jet/loaded for bear. Siglers and Duckworth kicked thier butt's. 20 ft Intruder priced out at over $39,000. Picked up a 20 FT Silverwing with full Silverwing package, 351 sb, Hamilton 212 turbo, and air ride seats for $32,000. Shirnk wrapped ready to ship at the factory, in the color I wanted. The service, Financing, and The Mercedes of welded Aluminum boats was wrapped up in 5 business days.
The only thing I can say for Stevens, is that the guys at Milwaukee are nicer. The Kicker to this story is that I talked to Paul at the boat show this year, and he asked me what I ended up buying. When I told him, he said Duckworths are a pile of crap, and I would be back for an Alumaweld real soon. Boy is he out of touch.
LAYthe5

[img]images/icons/shocked.gif[/img]

HOGTIDE · 03-29-2001, 05:53 PM

I took a Boat Test Run at Stevens today with Dave Wilson. He was cordial, well informed, professional and really knew his stuff in regard to a variety of boats on the market. Actually he was very complimentry to the rest of the aluminum boat industry. No pressure, no arrogance.... just good, solid, information.

Test driving a Intruder Sportjet sells itself. Other boat builders had lead me to believe that a 20' wide bottom would not perform well with a Sportjet. They were very wrong. With 3 full sized adults aboard, that thing was like a rocket. It pulled "G" forces when hitting full throttle. Cornering and stopping was unbelievable. I bought it!

Yes, they are expensive there, but they put together designs and packages that just seem to fit my needs.

Pete · 03-29-2001, 07:00 PM

Hog, congrats. I always think a guy made the right choice when he made the same one I did. [img]images/icons/wink.gif[/img] I like some of the improvements since I got mine; the kicker bracket built in, the jam cleat built in ... but they didn't make those when I got mine. Did you get a new one?

Interesting thing with the 20' compared to the 18' ... when I tested them I found the bigger hull planed better and held the plane on sharp turns, whereas the 18 didn't hold the plane as well.

When I got mine I was on my way in to order my boat just as I wanted it -- ready to wait 6 weeks for production. Some guy had custom ordered a boat almost like I wanted, then crawfished ... I got his/my boat with no wait. I did swap out the bench seats for fishing seats and had them put the correct color top on it and add power points and some gauges ... but it is a fishing machine.

I'll be on the water Friday out of the Port of St. Helens ... watch for the green flash!

HOGTIDE · 03-29-2001, 07:12 PM

Yup, Brand New 2001. Has the built in trolling motor well, hot hands and 3/4 swim deck. I also got the full paint job because I spend quite a bit of time in saltwater bays.

My new troller is a 4 stroke merc with the BigFoot lower unit and prop. I am very excited. My wife even likes the boat. Says it doesn't look like an Aluminum Sled because of the buffed out trim and white paint job.

backlash · 03-29-2001, 07:31 PM

jjiggin...sorry so late to respond to your poorly thought out post. I did not say that I buy Alumaweld because the guides do. What I said was that I buy them because of the quality. If I were a guide I would buy the best boat at the best price from the most reputable dealer who had the most experiance with the type of boat I was purchasing. There is no question who that is. I do the same as a weekend warrior. If you think Alumaweld is playing second fiddle to anyone, you have the right to your own opinion....even if it is wrong. [img]images/icons/grin.gif[/img] [img]images/icons/grin.gif[/img]

03-29-2001, 07:46 PM

Congrats Hogtide! Nice boat. [img]images/icons/smile.gif[/img]

boater · 03-29-2001, 08:35 PM

ok, now alumaweld is the best boat ?? sounds like some kind of "following" to me, maybe a "cult"

Rippenlips · 03-29-2001, 08:47 PM

I thought North Rivers were the best boats? [img]images/icons/grin.gif[/img] What is the built in well for the kicker like? Is it in the boat or in the swim platform? Have Fun and be carefull.
Jon

Salmonator · 03-29-2001, 08:50 PM

Hey what happened to that dogsalmon dude with the bayliner and the sled with the 212? He disappeared about the same time that boater showed back up [img]images/icons/confused.gif[/img]

boater · 03-29-2001, 08:53 PM

[img]images/icons/rolleyes.gif[/img]

boater · 03-30-2001, 01:22 PM

i do agree with killertraylor that if quality was based on price, i would have bought an alumaweld too, they are nice boats but they in my opinion are not the best, they are catering to the guides that need the big open boats and they are like having giant billboards on the water, just remember when you buy a boat that you are paying the salesman`s wages, and i`l be damed if i`m giving my money away like you stated, you are a fool, you are what they are "fishing" for.

03-30-2001, 02:55 PM

Thanks to Dave at South River Marine today for finding me the rubber bearing caps I could not find anywhere and needed!Appreciate it. HEY SPOOLED! Saw your picture today with the drift boat. Nice. See you on the water. [img]images/icons/wink.gif[/img]

[ 03-30-2001: Message edited by: ****** ]

HOGTIDE · 03-30-2001, 08:46 PM

Hey PETE...was that you? Green Intruder SJ. Fished tight and tied to the pilings most of the am at #10,#12 &#14 ? Saw your (ifish) sticker.
I was in the open sled with two big boys in front. Donut crumbs trailing behind. I picked up one, at the tide change, right in front of the piling you tied to.

I made a scientific calculation this morning and ascertained that I have hooked 1 spring salmon for every 7 mini-donuts I eat. This calculation can also be converted into the MB Tables (Maple Bar). This extrapulation shows that it takes 2.3 MB's for each fish boated.

I should've yelled Hi!

DF · 04-01-2001, 03:05 PM

HEY HOG ! now ya got this new boat... LETS FISH! more day time now... fish fish fish fish muhahahaha

[img]images/icons/grin.gif[/img]

HOGTIDE · 04-01-2001, 07:34 PM

Dude...the service manager makes 'house calls' at a coastal ramp??? Alumaweld may now get a 'National Service Excellence Award' !!!

DF · 04-01-2001, 10:22 PM

I have never owned an alumiweld. BUT I have been fishing in a few and I really really really like them. My Grandpa has a 1974 (I think) alumiweld. Its a GREAT boat it has always been very good to him. When he bought it. I think for stevens marine even. It came with a merc out board. I cant rember if it was tiller or not. But then he had it converted to an inboard outboard and had A dash and a winshield put in the boat. He loves it and its a great boat.. If I was older and had a job... Alumiweld would be the way I would go

LAYthe5 · 04-01-2001, 11:04 PM

GLAD TO SEE YOU HAD A GOOD EXPERIENCE ON YOUR NEW BOAT PURCHASE, ENJOY IT A LOT. THEY MUST BE HAVING A SLOW WEEK IF THEY WERE BEING NICE TO YOU.

LATthe5

Gone Fishin · 04-01-2001, 11:29 PM

Every Wednesday during the fall chinook fishery in Tillamook Bay, the sevice manager from Steven's Marine waits at the Memaloose ramp for the "Alumaweld Guides" come in for the day to see if they need any parts or repairs. (That should tell you something right there!)

Anyhow, the guy approaches me as I come in for the day and asks me, "Marty, when are you going to make the step up to Alumaweld?"

I just looked at him and said, "When you change your name to WILLIE!!!"

He walked away and hasen't spoken to me since!

STEVENS WILL STICK-IT-TO-YA EVERY CHANCE THEY GET!

Sure, as a guide I want to get the best deal on a boat, but for me to run an Alumaweld the price would have to be FREE! [img]images/icons/grin.gif[/img]

Pete · 04-02-2001, 05:00 AM

Hog, 'twas I. Still futzing with the kicker, drying out the top. ... so, how do you get the mini-donuts to stay on the hook? [img]images/icons/grin.gif[/img]

04-02-2001, 10:06 AM

GONEFISHIN!

I love it. [img]images/icons/grin.gif[/img] [img]images/icons/grin.gif[/img]

h20dog · 04-02-2001, 07:36 PM

havent even logged a year on my new intruder from stevens in tigard. the sales process was fine, and service has been really exceptional, and i love my boat almost as much as i love my wife...ouch....what honey that was a compliment!!!
anyhoo...i have been in the car biz for over 25 years and i know how hard it can be to live up to the customers "perceptions". i have always found a smile and a cheerful attitude get better service than a grumpy gus. thats just the way it is.

Steve · 04-03-2001, 07:07 PM

I guess that I have to disagree with most of you, have only had good luck and service with Stevens Gladstone, of course I don't wait to the last moment to get tune ups. hard to get parts...Page has always been serious when it comes to such things...I haven't heard of one *Ifish member giving him the courtesy of a call to tell him that his Tigard shop is costing him money...GET IT.. follow the MONEY...He want to make money like anybody else...IF he adds 25% on the price of parts concider yourselves lucky..
GI Joes and Fisherman's Marine has a 45% mark up on most low cost items....FYI