Anyone live near Puffin?

[Jennie@ifish]

Hi there--
I received this a couple weeks ago. I tried to help him, but to no avail. We have very few banned IP addresses, and none that are broadly used.

I tried to e mail him, and his friend, here, to no avail.

If anyone can help him get back on, I'd sure appreciate it. He's not leaving. He just can't get on!
Jen
------------------
Hello Jennie,

I sure hope this finds you well and in good spirits.

I was just over at Jons (aka Puffin) and he can not get I-fish to accept his log in password. He asked for and recieved a temp password from captain@Ifish and it did not work. I tried my log in password on his computer, and it would not let me in either. I was wondering if I-fish has IP numbers that are not allowed or something like that.

He is on dial up service.

I have logged on with I-fish at many other computers and not had any problems.

...
Any help you can think of is surely welcome.

I hope you are having a smooth evening. ( :

Peace, Tom

[Bait O' Eggs]

I live near big John, but am sure I can be of little to no help.

Puffin lives at about 50th and Johnson Creek +/- in Milwaukie/SE Portland if we have a computer expert in the house.

[Jennie@ifish]

Keta sent me his phone number. I'll give him a call.
Thanks, Roy!

[Undertaker]

No claim to the 'Expert' status, but my IT job pays for my fishing time. Here are some basics that we would have our users try. Pardon me if they have been done already (details of what has been done are rarely ever given).
Hopefully someone can relay this to him somehow.

Can you access ANY internet pages?
Try doing a Google (www.google.com) search on anything. If you get results, you can. If you can't even get to Google, you probably can't access any other pages.

There could be any number of reasons why you can't log on.
1. Spyware
2. Virus or trojan
3. Temporary internet files may be full
4. ISP not resolving proper DNS for iFish

My first suggestion would be to delete the temporary internet files.
Right click Internet Explorer, select properties.
Click on 'Delete files...' and check the box for delete offline content. Also delete cookies.
Try the page again.
If you still don't have any luck, call your ISP and have them access the page. If they can, your problem is in the computer.
If it is in the computer, I suggest Adaware SE personal edition for removing spyware (personal preference).
Any mainstream anti-virus program should be able to detect if it's a virus.
I would be more than happy to stop by and help troubleshoot if someone can get in touch with him. I work in Vancouver, but live in Salem. Go right by that area every day.
PM me if you want my cell number.

[Jennie@ifish]

That is really helpful, Undertaker. Thank you!
Jen

[puffins crew]

Puffin's house is three down the road from mine. Big Jon has been very busy lately. I told him about the temp access pass word Jen, but I don't think he has tried it yet.

I will go over after work tonite and try to empty the temp internet files and get him back up and running.

Wish me luck!!

Peace, Tom

[Smily]

Good luck to ya Tom,

[puffins crew]

Big THANKS to Undertaker.

I tried the temp internet files and cookies dump and then we were able to log on and connect to I-fish.

Jon has been working 12 hour days and was pretty beat down when I visited him last nite.

Many Thanks again for the help!!

Peace, Tom

[Bait O' Eggs]

I heard the guy he is painting for is a real slave driver

[puffins crew]

LOL!