On a tip from a fellow Ifisher

, I called PGE for a service call. Considering it was already 8:30 on a Friday night, I was hesitant, but his PM said they work 24/7 so I gave it a shot.
Within an hour and a half, a very nice fella was up on my roof reconnecting my mains (you gotta respect a man who can do the entire job holding a flashlight on his shoulder with his chin) and left me with a couple of quite melty looking souvenirs. Time will tell but he seemed confident that this would fix my problem. I could not imagine being happier with the service I received. I hope that it fixes my problem, but even if it doesn't I'm thoroughly impressed nonetheless.
It's rare to receive such great service these days and I'll be spending some time trying to get these folks the credit they deserve.