Trick
03-09-2001, 07:59 PM
I recieved the worst customer service from Woodland facility and would love to pass on the negative 'word-of-mouth' that they deserve. First, let me give you some background on the broken 1000 rod that I took to them today.
I bought this rod in high-school in the 86'-87' range. It cost me alot of my haying money from that summer to buy the rod from Payless in Warrenton, back when it was the only show in town, pre-Fred Meyer days. I was very proud of my purchase and the first reel I bought to put on it was a Shimano Bantam. I purchased that from Larry's in Portland, another retail fatality. I used the rod for winter steelhead, fall chinooks and silvers. It lived a hard life and caught hundreds of fish. I so much liked the rod that I purchased a second one a couple years later to have for a backup, it still lives. Well last fall while fishing for silvers. I set the hook on a hard snag and busted the rod right at where the top section and butt section meet. When the rod buckled over it tore some of the graphite fiber off the front of the butt section down about a 1/2" or so. I truly feel that I didn't have the rod seated correctly and it was caused by user error. When it broke, it just had that feeling. It was hard to tell by visually looking at it because I couldn't pull the busted section out from inside the ferell.
I had packed the rod through all kinds of brush and terrain over the years and it looked damn good for it's age. I feel like I definately got my money out of the rod and am happy with the length of service.
After hearing from others of a good return policy, I decided to take it in to see what they would have to say and what they could do for me. The following treatment is what I recieved today.
I walked in the front door of Lamiglass and the desk lady sent me over to the service counter with my broken rod. After waiting for several minutes a nice man looked at the rod and said hold on a second. A second man approached the counter and instantly accused my of either slamming it in a door or of having dropped a tackle box on it. The old a$$hole said this in a very loud and combative tone and it instantly put me on the defensive. He never once allowed me to explain the circumstances of the break completly. Then the second guy says that's a pre-86' rod and it only came with a three year warranty anyways. I told them that when I bought it had a green and white tag that stated a lifetime warranty. They then told me to produce the 15 year old reciept. I told them that I don't have it and can't produce it. Then he said "our warranty won't cover this". He said the best he could do was a $50 dollar replacement, which is all I thought they would do in the first place before I ever walked in the door. But I take offense to being considered a theif and liar before I even have the chance to explain that it may have been my fault. All I wanted was an honest opinion from them on the failure. All I got was a bunch of f&#@:* attitude from some old d#$&head and his sidekick.
I love my Lamiglass rods and will continue to fish with them, but I'll be damned if I ever buy another one of them off the shelf. That was one of the worst displays of how not to approach customers, that I have ever dealt with. Screw them!
Lamiglass can kiss my a$$. I'll buy a Loomis next time or get a custom from TH rods.
Anyone else had this treatment? This can't be an isolated case can it?
I bought this rod in high-school in the 86'-87' range. It cost me alot of my haying money from that summer to buy the rod from Payless in Warrenton, back when it was the only show in town, pre-Fred Meyer days. I was very proud of my purchase and the first reel I bought to put on it was a Shimano Bantam. I purchased that from Larry's in Portland, another retail fatality. I used the rod for winter steelhead, fall chinooks and silvers. It lived a hard life and caught hundreds of fish. I so much liked the rod that I purchased a second one a couple years later to have for a backup, it still lives. Well last fall while fishing for silvers. I set the hook on a hard snag and busted the rod right at where the top section and butt section meet. When the rod buckled over it tore some of the graphite fiber off the front of the butt section down about a 1/2" or so. I truly feel that I didn't have the rod seated correctly and it was caused by user error. When it broke, it just had that feeling. It was hard to tell by visually looking at it because I couldn't pull the busted section out from inside the ferell.
I had packed the rod through all kinds of brush and terrain over the years and it looked damn good for it's age. I feel like I definately got my money out of the rod and am happy with the length of service.
After hearing from others of a good return policy, I decided to take it in to see what they would have to say and what they could do for me. The following treatment is what I recieved today.
I walked in the front door of Lamiglass and the desk lady sent me over to the service counter with my broken rod. After waiting for several minutes a nice man looked at the rod and said hold on a second. A second man approached the counter and instantly accused my of either slamming it in a door or of having dropped a tackle box on it. The old a$$hole said this in a very loud and combative tone and it instantly put me on the defensive. He never once allowed me to explain the circumstances of the break completly. Then the second guy says that's a pre-86' rod and it only came with a three year warranty anyways. I told them that when I bought it had a green and white tag that stated a lifetime warranty. They then told me to produce the 15 year old reciept. I told them that I don't have it and can't produce it. Then he said "our warranty won't cover this". He said the best he could do was a $50 dollar replacement, which is all I thought they would do in the first place before I ever walked in the door. But I take offense to being considered a theif and liar before I even have the chance to explain that it may have been my fault. All I wanted was an honest opinion from them on the failure. All I got was a bunch of f&#@:* attitude from some old d#$&head and his sidekick.
I love my Lamiglass rods and will continue to fish with them, but I'll be damned if I ever buy another one of them off the shelf. That was one of the worst displays of how not to approach customers, that I have ever dealt with. Screw them!
Lamiglass can kiss my a$$. I'll buy a Loomis next time or get a custom from TH rods.
Anyone else had this treatment? This can't be an isolated case can it?